Okay, let’s tackle this. So Andrew has a range of skills, but they're mostly IT-focused. He's not a software engineer or a network architect, which are typically higher-paying roles. His experience in technical support and telecommunications is valuable, but it's not as in-demand as some other skills. Location is also a factor - Baltimore isn't a major hub for tech, so rates might be lower. Considering his skills and experience, I'd estimate his hourly rate to be around $75, which is on the lower end of the spectrum for IT professionals in the US. This is roughly in line with what you'd expect for someone with his level of expertise in a smaller market.