Experience

• 

  Mediterranean Foods (Wgtn)

  • Auckland, New Zealand

  • Foodstuffs North Island Account Manager

    • Jan 2023 - Present
    • Auckland, New Zealand

    Mediterranean Foods Account Manager for Foodstuffs North Island . Responsible for managing the Foodstuffs account in the Northland, Auckland, Waikato & Bay of PlentyAttend and represent the business at selected specialty trade shows and retailer conferences.Assist Management in the development and presentation of FSNI Category Reviews & NPD presentations, including forms and documentation as required.Develop strong relationships with both key internal and external stakeholders.Drive the day-to-day dealings with the Food categories with close working relationships with Category Managers at FSNI and the Category Assistants.Develop plans to grow profitable sales in the Food Categories.Work closely with management directors to bring NPD to the market in FSNI Merchandising activitiesVisit PnS and NW stores in the Auckland area on a weekly basis to ensure products are displayed in good condition.Provide excellent service and enhance good store relationships to secure orders for all the products.Ensure all products are well-merchandised at an adequate level.Ensure prompt set up of promotion displays.Implement FIFO to ensure product freshness and check on near-expired stocks regularly.

• 

  Mediterranean foods Auckland

  • Auckland, New Zealand

  • Auckland Warehouse & Dispatch Manager

    • Mar 2018 - Jan 2024
    • Auckland, New Zealand

    Overall responsibility for the transitional facility, managing its biosecurity procedures to ensure it complies with the operating standards for the transitional facility according to MPI regulationPlanning from scratch optimal operational policies and proceduresEnsure the warehouse operates at peak efficiency, with customer satisfaction being the primary goalRecruit, hire, train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goalsReview and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are metMaintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulationsEnsure effective stock management, cycle counting & replenishment processes are undertakenOperation and team KPI's performance monitoring, currently achieving over 98% accuracy rate on team pick, pack and delivery activitiesEnsure products are collected, loaded, delivered and unloaded in a safe, timely, cost-effective mannerDrive continuous improvement of productivity, accuracy and efficiency of the warehouse Oversee the planned maintenance of vehicles, machinery and equipmentContributed to the achievement of +15% sales growth for the last financial year

• 

  Pandoro Panetteria

  • Auckland, New Zealand

  • Store Manager

    • Jul 2017 - Oct 2017
    • Auckland, New Zealand

    Provided operational management of the busy Queen street store running a team of 10 peopleRecruited, trained and rostered staff − made sure that exemplary standards of customer service were maintained throughout the storeResponded to customer enquiries and diplomatically handled any complaintsAnalysed sales figures, forecast demand and placed orders −always with a focus on remaining within budget, containing costs and minimizing wastageProvided financial and operational reports to head office including analyses of wastage and health and safety incidentsManaged payroll, handled cash and banking, monitored staff performance

• 

  Nosh Food Market

  • Ponsonby

  • Deli Manager

    • Feb 2017 - Jul 2017
    • Ponsonby

    This was a managerial role at the Ponsonby store with similar responsibilities and challenges as the subsequent position at Pandoro Panetteria

• 

  National University of Colombia

  • Bogota, Colombia

  • Executive Administrative Assistant

    • Apr 2003 - Nov 2007
    • Bogota, Colombia

    Worked in the Treasury Department of the Faculty of Science –Managed the processing of applications by government agencies and private sector corporations to hire the faculty’s commercial research servicesEnsured that the documentation was complete and correct and included a description of the services requested that was sufficient for accurate pricingRaised invoices in the financial system for active projects and at the end of the project ensured that all project documentation was complete and safely archivedProcessed all requests from academic staff to hire new staff in the faculty − ensured the information was complete and liaised with the staff if the required data was missing or unclearProvided services to students in the faculty − answered queries concerning enrolments, fees payments and obtaining study certificatesMaintained a supplier database and checked and processed all supplier invoices