Experience

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  PayPal

  • United States
  • Software Development
  • 700 & Above Employee

  • Sales Operations Manager 3

    • Feb 2024 - Present

  • Sales Operations Manager

    • Mar 2022 - Feb 2024

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  Oracle

  • Austin, Texas

  • Senior Sales Operations Analyst

    • Feb 2018 - Feb 2022
    • Austin, Texas

    • Designed and developed Oracle’s first-ever Customer Health Dashboard for North America SaaS customers.• Created and implemented the Customer Health Remediation process to identify, diagnose, and assign at-risk accounts using the NAA Customer Health Dashboard. Achieved 84% renewal rate ($24M) fo...

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  Beacon Health Options

  • Austin, Texas Area

  • Operations Manager

    • Mar 2016 - Feb 2018
    • Austin, Texas Area

    • Managed end-to-end operations and data analytics for five Texas clients with over 850k members.• Responsible for generating, organizing, and analyzing clinical utilization and financial data for quarterly client presentations.• Project manager for implementations, new roll-outs, system changes,...

• 

  Hewlett Packard Enterprise

  • Austin, Texas Area

  • SLA Management & Reporting Analyst

    • Sep 2013 - Mar 2016
    • Austin, Texas Area

    • Responsible for service level management and reporting for the Symantec, Avis, and Smith & Nephew accounts with annual revenues over $120M.• Define, update, review, and finalize the service level management business design for new clients.• Manage over 100 critical and key measures across v...

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  Unisys

  • Austin, Texas Area

  • Logistics and Operations Analyst

    • 2008 - 2013
    • Austin, Texas Area

    • Managed the Dell logistics account relationship.• Project manager of inventory transitions between providers for 20 countries. Drove on-time completion of transitions to avoid customer disruptions while achieving less than 0.5% inventory loss. • Performed cost-analysis for contract renegotiatio...

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  The Judge Group

  • Austin, Texas Area

  • Logistics Analyst

    • 2006 - 2008
    • Austin, Texas Area

    • Point of contact for Dell logistics team. • • Facilitated operations review with client and third party vendor. Generated, analyzed, and reported logistics and operational metric reports on a daily basis for 23 Latin American countries. • Drove process improvements to meet or exceed service...

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  AMD

  • Austin, Texas Area

  • Customer Support Specialist

    • 2004 - 2006
    • Austin, Texas Area

    • Managed buyer relationship across 3 divisions of the Hewlett-Packard account.• Provided global sales support to the HP buyers and planners and AMD Field Sales.• Loaded and maintained 13-week rolling forecast for multiple product lines. • Influenced supply output and positioning to accommodate q...