Experience

• 

  United Warehouse Company

  • Wichita, Kansas, United States

  • Account Manager

    • Sep 2022 - Present
    • Wichita, Kansas, United States

    UWC Brokerage- 3PL, Logistics, Transportation, Freight Brokerage

• 

  High Touch Technologies

  • United States
  • IT Services and IT Consulting
  • 100 - 200 Employee

  • Customer Success Manager

    • Apr 2022 - Sep 2022

    -Ensure client account management success-Provide clients with project quote requests-Maintain client satisfaction with service request-Diversify client needs to match our capabilities-Provide proactive updates to clients on current projects and service requests-Manage all client account renewals-Manage day to day client hardware, software, licensing, and telephony requests-Proactively reach out to all existing accounts and prospect for new accounts.-Work with my Customer Success Team to ensure client accounts are managed to clients expectations

  • vCIO Sales Support

    • Dec 2021 - Apr 2022

    -Work directly with vCIO on strategic accounts-Create and Complete Proposals, Scopes of Work, Budget Sheets, Project Planning and Execution.-Provide consulting and strategic technology planning for clients-Build IT strategy and manage IT services delivery for clients

  • Account Manager

    • Jun 2020 - Dec 2021

    Account Manager for High Touch Technologies -Manage company accounts-Provide clients with quotes-Process approved quotes and work with internal departments to assign, schedule and coordinate installation.-Customer Service and point of contact for client questions and concerns

  • Inside Sales & Accounting

    • May 2017 - Jun 2020

    *Inside Sales- Sales prospecting & research by reaching out to prospects via phone calls/emails and sending new qualified leads to Sales Manager and General Manager though research, cold calling, and past account activity*Assist/lead to Director and Sales Manager with corporate sales initiatives *Enter new sales into CRM & Work with purchasing for Sales Orders/Purchase Orders *AR/AP accounting functions-invoicing, invoice reconciliation, client payments*Managing expense reporting*Sending reports/invoices to corporate on weekly basis*Managing revenue reports*Managing fleet fuel program*Assist with dispatch of technicians and assist with receiving *Managing daily technician logs*Field office calls and assisting clients with issues via phone and through service emails*Ship product to clients*Proficient in Microsoft Excel and Word

• 

  C.H. Robinson Worldwide, Inc.

  • Wichita, KS

  • Account Manager

    • Dec 2007 - May 2017
    • Wichita, KS

    Account ManagerCH RobinsonDates of Employment: December, 2007 - May, 2017Location: Wichita, KSJob Title: Account ManagerJob Accountabilities: •Keep current customer base of 40 +customers pleased and gain more business from them by providing new modal solutions to them•Providing strategic solutions for their business model•Updating current bids/customer rates with current market rates•Conduct quarterly business reviews•Keep updated Strategic Account Plans for Key Accounts•Keep updated Personal Development Plan•Complete customer bids in timely manner•Assist with invoicing, claims, and other AR issues•Crosstrain on all customer accounts

• 

  Sutherlands Lumber

  • Emporia, KS & Wichita, KS

  • Receiving Manager/Sales Associate

    • Jan 2003 - Nov 2007
    • Emporia, KS & Wichita, KS

    Sutherland Lumber CompanyDates of Employment: January, 2003 - November, 2007Location: Emporia, KS & Wichita, KSJob Title: Sales/Service Associate in Emporia/Receiving Manager in WichitaJob Accountabilities: •Providing customer service•Stocking/restocking•Inventory•Updating current stock in system•Ordering new product•Providing quotes for house bid package completions•Receiving all inbound shipments•Manage returns/damaged product and file claims