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Andrea Munao is a seasoned sales professional with 6+ years of experience in customer-facing roles, including management and sales representative positions. She holds a degree in Hotel, Restaurant, and Tourism Management and is licensed in Health and Life insurance in Wisconsin and Florida. Andrea has expertise in customer service, time management, teamwork, and PowerPoint.

Experience

  • Informed Choice Insurance Agency
    • Fort Myers, Florida Area
    • Sales Associate
      • Feb 2018 - Present
      • Fort Myers, Florida Area

      As a licensed Sales Associate for Informed Choice, I help educate clients on the basics of Medicare and their Medicare options. I hold a Health and Life insurance license in Wisconsin and Florida. My knowledge and experience allows me to assist clients with determining the insurance plan that is best fit for their needs.

  • ELEGANT FOODS LLC
    • Greater Milwaukee Area
    • Sales Representative
      • Jan 2017 - Feb 2018
      • Greater Milwaukee Area

      Answered customers questions regarding products, prices and availability. Attended trade shows and sales conferences. Responded to all customer inquiries in a timely manner. Used networking opportunities to create successful, on-going business relationships. Planned and organized routes within territory to maximize efficiency and time in the field. Maintained friendly and professional customer interactions. Delivered special orders directly to customer locations. Solicited new leads through traditional marketing initiatives.

  • The Bartolotta Restaurants
    • Greater Milwaukee Area
    • Manager
      • May 2015 - Jan 2017
      • Greater Milwaukee Area

      Supervise the daily operations of the catering unit. Provide a memorable guest experience by delivering a high level of service and ensuring all staff to engage with guests to find out their needs and surpass expectations. Respond to customer complaints and resolve issues professionally with minimal disturbance to the event. Provide coaching and feedback to staff and assess performance on and ongoing basis. Plan catering staff schedules and ensure that enough employees are available for each event. Handle setting up and tearing down events. Consistently monitor product and labor costs to remain within budget. Maintain standard levels of inventory and take weekly orders in preparation for future events. Develop positive working relationship with existing customers for repeat business.

  • Sailor's Pub
    • Washington Island, WI
    • Manager
      • 2005 - 2013
      • Washington Island, WI

      Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Developed and maintained exceptional customer service standards. Performed checkouts of servers and bartenders to ensure that all tickets are accounted for. Regularly updated computer systems with new pricing and daily food specials. Managed accounts payable, accounts receivable, and payroll.

    • New Business Agent
      • Sep 2010 - Jan 2012
      • Green Bay, Wisconsin

      Recorded and filed patient data and medical records. Strictly followed all federal and state guidelines for release of information. Accurately entered procedure codes, diagnosis codes and patient information into software.

Education

  • University of Wisconsin-Stout
    Hotel, Restaurant, and Tourism Managment

Suggested Services

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Industry Focus. “Insurance”

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