Experience

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  Alex Air Apparatus, Inc

  • Sales Representative

    • Mar 2016 - Present

    Travel to EMS, fire and law enforcement departments to establish and sustain customer relationsGenerate leads to build customer clienteleCreate and forward competitive quotes per customer requestPresent informative demonstrations highlighting specific product linesMeet or exceeds annual sale goals determined by leadershipResponsible for setting up vendor booths at various events including but not limited to INOA-Iowa Narcotics Officers Association, Iowa Firefighters Association Annual Conventions, state (IA, MO) and community college fire schoolsSponsor IFA Convention by marketing and coordinating social events to meet maximum capacity for required participation

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  SERVPRO of Ottumwa/Oskaloosa, Iowa City/Coralville

  • Ottumwa

  • Marketing and Public Relations Representative

    • Jun 2014 - May 2016
    • Ottumwa

     Co-cover a 27 county territory, (17 are exclusively mine) calling on B2B accounts that may have use for our services, (Water Mitigation, Fire Restoration/Cleaning, Mold Remediation, Bio-hazard clean up) majority being insurance agencies, fire departments and law enforcement Organize and carry out a number of marketing events, such as grill outs, fire schools, lunch and learns, trade/vendor shows, golf outings, customer appreciation days, continuing education courses for insurance agents, and other public relations events (such as fundraisers) to strengthen our bond with our accounts and surrounding communities, Co-produce, and promote bean bag tournament for the annual Iowa Firefighters Association Convention Utilize creativity, along with networking and social media to educate clientele and broaden customer base, all to ensure SERVPRO is top of mind

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  Alliant Energy

  • Centerville, Iowa

  • Customer Service Representative

    • Jan 2013 - Jun 2014
    • Centerville, Iowa

     Received incoming calls regarding emergencies, outages, collections, service, etc. Executed high quality customer service and high scoring customer service surveys Operated multiple programs during call, conducting customer service in a timely manner

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  Davis County Daycare and Preschool

  • Bloomfield, Iowa

  • Office Assistant/On-Site Supervisor

    • Jul 2008 - Feb 2011
    • Bloomfield, Iowa

     Responsible for general administrative duties, customer service, confidentiality, billing and payroll Organized and promoted several fundraisers and center events, doubled enrollment numbers Promoted to On-Site Supervisor by Board of Directors. Responsible for all of the above, in addition to delegation and scheduling staff according to room ratios and center’s needs, revising schedule in accordance to staff absences on short notice, collections, following DHS guidelines, insurance audits, Accounts Payable/Receivable, interviewing and hiring new staff, fulfilling background checks and fingerprinting requirements

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  Kum & Go

  • Oskaloosa, Iowa

  • Sales Clerk/Sales Manager/Inner Store Restaurant Manager

    • Dec 2003 - Mar 2007
    • Oskaloosa, Iowa

     Responsible for customer service, tidiness, stocking, sales register, shift cuts, Point of Purchase, tracking gas customers, dating food and preparing food, generally working solo  Sales Manager status obtained shortly after hire. Responsible for all of the above, in addition to books, scheduling, ordering, displays, incoming vendor orders, handling customer suggestions/complaints, preparing store for quarterly corporate tours and unexpected visits from corporate owners  Promoted to Manager of inner-store restaurant, late 2004. Reviewed applications, interviewed new employees, dealt with terminations, last minute schedule changes, employee paperwork, team appearance, promotion and the business’ representation

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  Pella Corporation

  • Laborer/Facilitator

    • Aug 1996 - May 2002

     Led and mentored team working together to meet and exceed productivity goals, tracking inventory, on-time delivery of orders to internal customers, optimize yield potential of materials, the daily upkeep of machinery and working area, and was volunteer assistant with the issuance of Power Industrial Vehicle licenses, as well as a member of the 2002 Lumber Plant Safety Committee  Promoted to Facilitator in 2001. Assisted with the revision and implementation of Lumber Plant policies and procedures. Received Perfect Attendance Award 3 consecutive years Implemented continuous improvement projects, led and assisted with safety meetings, performed daily administrative duties, trained and worked closely with the Quality Tech to ensure standards were being met, took several quality and safety related courses provided on site