Experience

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  nobilia North America, Inc.

  • United States
  • Furniture and Home Furnishings Manufacturing
  • 1 - 100 Employee

  • Product Training Specialist

    • Jul 2022 - Present

    - Travel nationwide to provide training on site for clients. - Identify and assess the training needs of clients.- Develop individualized and group training sessions.- Develop training manuals and videos.- Implement effective and purposeful training methods.- Evaluate performance to ensure that training is meeting business needs and improving performance.- Assess dealer skills, performance, and productivity to identify areas of improvement.- Drive brand values and philosophy through all training and development activities.- Create a curriculum to facilitate strategic training based on the company goals.

  • Sales Operations Manager

    • Aug 2020 - Aug 2022

    - Provide direction and leadership to the order team, establishing and communicating goals and objectives in line with the corporate direction.- Made decisions around hiring and terminations. Review of individual and team performance and provided constructive feedback.- Participated in current CRM program development and improvements, worked with team to maintain information up to date.- Check and control of nationwide orders.- Constant communication with factory in Germany to improve order quality and order processing timeline.- Constant communication with clients to update on order status.- Coordinate and review bids, designs, and quotes for multifamily and single-family projects.- Coordinated production and shipment schedule with logistics department.- Provide training and resources to order team staff- Provide training and customer service to clients regarding product and process questions.

  • Regional Sales Manager

    • Aug 2019 - Aug 2020

    - Present, promote and sell products/services to prospective customers in the South-East region of the US.- Establish, develop and maintain positive business and customer relationships- Reach out to customer leads through cold calling- Design kitchen displays for customer’s showrooms- Provide product and process training to new dealers.- Expedite the resolution of customer problems and complaints to maximize satisfaction- Achieve agreed upon sales targets and outcomes within schedule- Coordinate sales effort with team members and other departments- Analyze the territory/market’s potential, track sales and status reports- Attend nationwide conferences to represent the product and company

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  Spazio di Casa - Miami

  • Miami, Florida, United States

  • Design Manager

    • Jul 2013 - Oct 2018
    • Miami, Florida, United States

    - Management and supervision of the design projects (Space planning/ Logistics), sales and installationpersonnel, as well as day-to-day activities.- Management, direction and overall performance of the showroom.- Supervision of purchases and sales.- Report and tracking of clients.- Planning and coordinating of deliveries and installations.- Control of store Inventory.- Creation, implementation, evaluation and modification of the design sales and marketing policies andprocedures.- Staffing the design, sales and installation personnel.- Travel to visit clients in Latin America- Travel to visit suppliers and select furniture pieces in Italy.

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  Spazio di Casa - Venezuela

  • Design Manager

    • Feb 2010 - Jul 2013

    - Direction and management of all activities and personnel of the design, sales and installation staff ofprofessionals.- Supervision and approval of interior design projects, including both residential and hospitality relatedprojects.- Management of the company's essential Marketing functions, including but not limited to corporate image,handling of publicity and marketing contracts, among others.- Creation, development, implementation and monitoring of the policies and procedures that govern the dayto day sales, design and marketing activities of the company.- Supervision of the performance of all design, sales and installation personnel and professional staff.- Supervision or purchases and sales.- Report and tracking of clients.- Planning and coordinating of deliveries and installations.- Retention and termination of sales and design staff. (2 Staffing).- Develop and coordinate the designer's trainings including the use of AutoCAD 2D & 3D.- Monitoring the company's design, sales, installation and marketing activities to ensure that the companyoperates in a manner most advantageous to the accomplishment of company goals and objectives.- Analysis of design, sales, installation and marketing operations to evaluate operational performance,efficiency and economy.- Development and implementation of improvements where necessary.- Acting as design and installation representative to the Venezuela subsidiary & advisor to the Vice Presidentand to the President/CEO in all matters relating to the marketing and sales of the Spazio affiliates' productsand services.- Travel to visit clients through the country.

  • Interior Designer

    • Feb 2009 - Feb 2010

    - Interior design projects using AutoCAD 2D & 3D for kitchens, closets and bathrooms- Prepare furniture design proposals- Customer service - Site visits

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  Aqui Esta Magazine

  • Lechería, Anzoategui State, Venezuela

  • Columnist

    • Jan 2010 - May 2013
    • Lechería, Anzoategui State, Venezuela

    Write articles for magazine about new interior design and architecture trends around the world

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  City of Lecheria

  • Lechería, Anzoategui State, Venezuela

  • Project Inspector

    • Sep 2008 - Dec 2008
    • Lechería, Anzoategui State, Venezuela

    Supervise and inspect ongoing landscape and architectural projects in the city of Lecheria, Venezuela

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  RVM

  • Maracaibo, Zulia State, Venezuela

  • Intern

    • Feb 2008 - May 2008
    • Maracaibo, Zulia State, Venezuela

    AutoCAD Draftsman for hospitality and residential projects.