Experience

• 

  Dyson

  • Singapore
  • Appliances, Electrical, and Electronics Manufacturing
  • 700 & Above Employee

  • Sales Order Processor

    • Feb 2022 - Present

    Provide sales support for the direct teams as well as direct consumer orders for the North Americas. Work with Dyson leadership staff and IT to ensure any orders errors caused by system or agent related issues are properly communicated within a timely manner. Daily auditing of direct sales orders to ensure accuracy and daily follow-up of order inquiries to the 3PL partners and contact center staff. Supply ad hoc reporting as requested on open orders, order failures and other customer and product related inquiries using SAP.

  • Inventory Specialist

    • Aug 2021 - Jan 2022

  • Sales Order Analyst

    • Oct 2020 - Jul 2021

  • Digital Escalations Specialist

    • Jun 2020 - Oct 2020

  • Online Advisor

    • Sep 2018 - Jun 2020

• 

  Pure Romance

  • United States

  • Independent Sales Consultant

    • Aug 2008 - Jun 2018
    • United States

    Provided an educating, entertaining and empowering experience for women regarding their sexual health. Accumulated and processed customer orders, managed CRM for my business, provided top level customer service and provided in-home parties. I handled day to day operations of my direct sales business from managing customer database and newsletter, checking and responding to emails, to fulfilling and shipping of customer orders.

• 

  Intuit

  • Online Tax Support Specialist

    • Jan 2017 - Apr 2018

    Assisted customers with tax software/product questions and calculations on their tax returns. Contributed to resolving tax and product support inquiries and troubleshooting issues. Also contributed to flagging inappropriate content and recommending updates of the software. Provided customers with the confidence they need in preparing their own tax returns. Utilized multiple systems and government websites to find and deliver the right answer to the customers.

• 

  Arise Virtual Solutions Inc.

  • Chat Support Specialist

    • Aug 2015 - Mar 2017

    Provided guidance in the online store, assist customers with online orders, and answer any product related questions the customers may have. Handled 2-3 chats at once while providing while providing best customer experience possible. Assisted with some troubleshooting of devices and order checkout process. Navigated multiple systems to find the answers the customers need.

• 

  ARD Logistics

  • Logistics Specialist

    • Jun 2015 - Aug 2015

• 

  ARD Logistics

  • United States

  • Shipping and Receiving Specialist

    • Jan 2007 - May 2008
    • United States