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Andrea Cannon profile image

Andrea Cannon

Customer Service Team Lead at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Ambu USA</span>
Intro Book
Seasoned customer service professional with 15+ years of experience in leading customer engagement and conflict resolution.
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Location
Baltimore, Maryland, United States, US
Skills
  • Microsoft Office
  • Customer Support
  • Customer Engagement
  • Executive Support
  • Conflict Resolution
  • Show all
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Bio

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Topline AI
Andrea Cannon is a seasoned customer service professional with 15+ years of experience in leading customer engagement, conflict resolution, and sales teams. She has a strong background in Microsoft Office, Salesforce, and CRM databases, with expertise in time management and executive support. Andrea has held various roles, including Customer Service Supervisor, Sales/Technical Support, and Customer Service Team Lead.

Experience

  • Ambu USA
    • United States
    • Customer Service Team Lead
      • Apr 2024 - Present
      • United States
  • ASR Group/ Domino Sugar
    • Baltimore, Maryland, United States
    • Sr. Customer Service Specalist
      • Oct 2021 - Apr 2024
      • Baltimore, Maryland, United States
  • Oldcastle
    • Crofton, Maryland
    • Customer Service Supervisor
      • Dec 2005 - Mar 2021
      • Crofton, Maryland

      Provided stellar customer service and promoted via several individual contributor roles to my current role as Customer Service Supervisor. As CSS, I am responsible for utilizing my experience and methods to train new hires, sales, and operations to ensure consistency across the organization as we...

  • Comcast
    • Smyrna, GA
    • Sales/ Technical Support
      • Sep 2003 - Dec 2005
      • Smyrna, GA

      - Identified customers needs and matched them with related services- Took inbound calls at a high capacity with accuracy and exceptional time management- Assisted and resolved technical issues and/or concerns

  • Alliance Data
    • Customer Service
      • Nov 2001 - Sep 2003

Education

  • 2003 - 2006
    American InterContinental University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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