Experience

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  Neighborhood Defender Service

  • Chief Operating Officer

    • Mar 2020 - Present

    • Lead, direct, plan, and implement policies, objectives, and programs for the administration of a national nonprofit public defender office providing excellent services to persons in three states.• Negotiate and approve contracts with property management and vendors for all administrative tools and leases.• Analyze operations to evaluate performance of the agency and its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change. Implement corrective action plans, establish departmental responsibilities, and coordinate functions among departments and states. Review and approve new systems or recommend modifications to existing ones.• Confer with board members, C-Suite, Managing Directors, or staff members to discuss issues, coordinate activities, and resolve problems. Serve as liaison between organizations, shareholders, and outside organizations. Develop partnerships with businesses, communities, and other organizations to help meet identified needs. Establish or maintain cooperative relationships with representatives of the community, vendors, employees, or public interest groups.• Appoint department heads managers; assign and delegate responsibilities. Coach and mentor staff emphasizing effective internal/external communication.• Develop and present information at meetings to promote services, exchange ideas, and accomplish objectives.• Audit operations to identify risk areas for fraud. Inspect property and programs to ensure compliance with contract specifications. Conduct investigations or hearings to resolve complaints or violations of laws or policies. • Interpret and explain policies, rules, regulations, and laws internally. Stay current on pending legislation, trends, and best practices and assess the potential impact of changes on organizational processes.

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  Experience Works

  • Arlington, VA

  • National Director of Operations / Chief Operating Officer

    • Jan 2010 - Mar 2020
    • Arlington, VA

    • Negotiate and approve contracts with two federal departments and eight state agencies. •Direct organization's $21 million budget activities to fund operations, maximize opportunities, and increase efficiency. •Analyze operations to evaluate performance of the agency and its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change. Evaluate curricula, and programs to ensure that training activities comply with federal, state, and local regulations. Implement corrective action plans, establish departmental responsibilities and coordinate functions among departments and states. •Confer with board members, CEO, or staff members to discuss issues, coordinate activities, and resolve problems. Serve as liaison between organizations, shareholders, and outside organizations. Develop partnerships with businesses, communities, and other organizations to help meet identified needs and to provide aging programs. Establish or maintain cooperative relationships with representatives of the community, participants, employee, or public interest groups. •Organize or approve promotional campaigns. Deliver speeches, write articles, and present information at meetings to promote services, exchange ideas, and accomplish objectives. •Audit operations to identify risk areas for fraud. Inspect government property and programs to ensure compliance with contract specifications and federal requirements. Conduct or direct investigations or hearings to resolve complaints or violations of laws or policies. •Interpret and explain policies, rules, regulations, and laws internally and to organizations, government and corporate officials, municipal councils or council committees, and individuals. Review and analyze legislation, laws, or public policy and recommend changes to support senior citizens. Educate and deliver presentations to legislative and other government committees regarding policies, programs, or funding.

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  Arnold Center Inc

  • Midland, MI

  • Services Director

    • Jan 2001 - Dec 2009
    • Midland, MI

    •Establish and oversee administrative procedures to meet objectives set by boards of directors for community rehabilitation organization specializing in assisting individuals with disabilities enjoy a higher quality of life through social recreation, skill building, and employment. •Direct activities of professional and technical staff members and volunteers. Evaluate the work of staff and volunteers to ensure programs are of appropriate quality and resources are used effectively. •Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. •Prepare and maintain records and reports, such as budgets, personnel records, and training manuals. Research and analyze community need to determine program directions and goals. Implement and evaluate staff, volunteer, and community training programs. •Act as consultant to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. •Speak to community groups to explain and interpret agency purposes, programs, and policies. •Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted. Represent organizations in relations with governmental and media institutions. •Direct fundraising activities and the preparation of public relations materials.