Experience

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  Nexus-Woodbourne Family Healing

  • Baltimore, MD

  • Information Technology Coordinator

    • Jul 2021 - Present
    • Baltimore, MD

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  Comcast Cable

  • Reisterstown, MD

  • Communications Technician

    • Jun 2015 - Jul 2021
    • Reisterstown, MD

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  Amports North Terminal

  • Dundalk, MD

  • Installer, Assistant Manager

    • Aug 2014 - Jun 2015
    • Dundalk, MD

    Temp for Adecco Staffing, electrical wiring, vehicle modification, payroll processing, team building, staff development, project management, quality control

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  Royal Farms

  • Baltimore, Maryland Area

  • IS Coordinator/Support Analyst

    • Aug 2004 - Feb 2014
    • Baltimore, Maryland Area

    Administered Windows Server 2000, 2003, 2008 R2 Active Directory infrastructure and Group Policies, Windows XP, 7, and UNIX.Provided end-user client desktop support, network services, handled high volume calls in a helpdesk environment, performed field service troubleshooting.Deployed server/pc software/hardware upgrades, staged pc's and laptops, performed technologies research.Served as Product Consultant/Trainer on specialized Labor Scheduling software and NCR/Radiant Point Of Sale hardware technologiesResponsible for equipment procurement, data center report analysis, and secure data backups and cost effective viral solutions.

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  C&J Plastics, Inc.

  • Baltimore, MD

  • Quality Control Manager

    • 2002 - 2004
    • Baltimore, MD

    Performed sample inspection and random audits of in-process production in accordance with ISO 9001/ANSI standards, Created production processes, authorized and developed statistical techniques, Maintained control documents, vendor drawings, generated job travelers, addressed corrective actions related to customer quality concerns, handled employee discrepancies in quality processing, Conducted employee interviews, training orientations, coordinated job assignments, assessed employee performance rations, performed pc upgrades and troubleshooting, office equipment repair, software installation, network maintenance.

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  Science Instruments Company

  • Baltimore, MD

  • Production Manager/ Tech Support Specialist

    • 2001 - 2002
    • Baltimore, MD

    Responsible for project planning and implementation, created work order strategies, product order tracking, met projected monthly order goals.Conducted product research, pc hardware and proprietary software troubleshooting, specialized in electronic equipment supportSupervised operations in production, machine shop, and quality control

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  Maryland Science Center

  • Baltimore, MD

  • Tech Support Coordinator/ Exhibits Technician

    • 1998 - 2001
    • Baltimore, MD

    Performed Quality Assurance systems integrity inspectionsInstalled, maintained A/V multimedia exhibits, performed analog electronics troubleshooting to component levelProcured pc systems and peripherals, performed software deployment and installation, system integration, pc system diagnostics and troubleshooting, provided A/V technical support during special events.

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  1996-1997 Helix Information Systems (Contractor)

  • White Marsh, MD

  • Help Desk Operator

    • 1996 - 1997
    • White Marsh, MD

    Responsible for pc software troubleshooting and system analysisServed as intermediary for pc clients and technical support staff

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  Shimadzu Scientific Instruments, Inc. (Contractor)

  • Columbia, MD

  • Calibration Technician

    • 1995 - 1996
    • Columbia, MD

    Calibrated and tested computer controlled auto sampling systems, performed chromatographic data acquisition, provided statistical progress reports and technical data, programmed pre-test systems applications, insured product integration & initialization, provided final stage and pre-pack Quality Assurance inspections, gave remedial training to temp staff.