Experience

• 

  FPG Foods

  • Western Cape, South Africa

  • Area Coach

    • Jul 2023 - Present
    • Western Cape, South Africa

    • Leading multiple restaurants.• Coaching Restaurant Managers to insure that store gains market share and achieve customer,people and profit objectives• Drive customer mania, facilities management, HR management, financial management, Informational management, risk management• Sales and marketing, time management,• High visibility leadership and coaching• Area manager success routine, customer based schedule, Daily routine, weekly and monthly communication, Restaurant visits• Period and quarterly routine• Attend board meetings and communicate with managers• Assist managers to draw up smart plans• Disciplinary procedures. Chair inquiries (presiding officer)• Opening new restaurants• Build and align and develop team• Business annual planning (budget for the region)• Ensure that stores are profitable, run local store marketing• Handle suppliers• Handle customer complainsHead Office inspections to ensure store is running operational• Succession planning, people planning• Act like an owner for the region• Living a Recognition Culture

• 

  Rohloff Group

  • Helderberg

  • Area Coach/Area Manager

    • Nov 2014 - Jul 2023
    • Helderberg

    • Leading multiple restaurants.• Coaching Restaurant Managers to insure that store gains market share and achieve customer,people and profit objectives• Drive customer mania, facilities management, HR management, financial management, Informational management, risk management• Sales and marketing, time management,• High visibility leadership and coaching• Area manager success routine, customer based schedule, Daily routine, weekly and monthly communication, Restaurant visits• Period and quarterly routine• Attend board meetings and communicate with managers• Assist managers to draw up smart plans• Disciplinary procedures. Chair inquiries (presiding officer)• Opening new restaurants• Build and align and develop team• Business annual planning (budget for the region)• Ensure that stores are profitable, run local store marketing• Handle suppliers• Handle customer complainsHead Office inspections to ensure store is running operational• Succession planning, people planning• Act like an owner for the region• Living a Recognition Culture

• 

  vida e caffè

  • Cape Town Area, South Africa

  • Regional Operations Manager

    • Sep 2011 - Oct 2014
    • Cape Town Area, South Africa

    Operating both corporate and franchise businesses in the Western Cape. Between 8 and 12 vida e caffe sites.

• 

  Entourage Lounge and Bar

  • Stellenbosch

  • Co-founder & Partner

    • Apr 2009 - Aug 2011
    • Stellenbosch

• 

  The Library Bar & Restaurant

  • Stellenbosch

  • General Manager

    • Feb 2008 - Mar 2009
    • Stellenbosch

• 

  Nu bar

  • Stellenbosch

  • General Manager

    • Oct 2005 - Feb 2008
    • Stellenbosch