Experience

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  Paychex

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • Business Analyst ,Product Management- Taxpay

    • Nov 2022 - Present

    * Writing user stories and acceptance criteria to support agile teams responsible for product innovation* Research project requirements, working with compliance and UX partners to gather sample files and spec docs to support user stories * Leverage Jira and Confluence to track project status * Create process workflows * Work with key stakeholders including: Compliance, Business Program Managers, Product Owners, Solutions Leads, and Devsters to determine ROI and solution innovative opportunities * Experience supporting an internationally located team in Bangalore, India * Virtual Culture Orientation facilitator, leading 80 minute sessions on culture concepts and DEI to foster a connected community of employees working in office, hybrid, or fully remote. *Mentor and collaborate with other Business Analysts and Product Owners, sharing resources and best practices to maximize efficiencies within targeted efforts. * Experience taking a seasonal stretch assignment to support a group of Co-Op developers through a UI project

  • Onboarding Excellence (OBX) Supervisor

    • Dec 2019 - Nov 2022

    *co-lead a team of new employees supporting HRO and TAA products* coordinate with the EMPS training team to create and evolve a training program designed to increase speed to competency* high focus on coaching and metric conversations to develop new employees to graduate to ongoing support within 8 weeks* high focus placed on culture shaping through leader led sessions conducted weekly* Virtual and Paychex Employee Culture Orientation facilitator

  • SUI Recovery Team Supervisor

    • Jun 2020 - Oct 2020

    * Interim leader of team processing POAs, charge statements, and wage verifications related to unemployment claims * Partner with Payroll and Taxpay departments to resolve client escalations * Facilitate cross functional training within the CMG team to upskill employees to assist with various tasks* Monitor trending of unemployment mail requests and allocate resources to processes based on volume * Foster collaboration within the CMG and Charges team to implement process improvements

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  Paychex

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • Online Services Trainer

    • Sep 2018 - Dec 2019

    * conduct live client trainings on Mystaffingpro and Ascentis Applicant Tracker systems* create training content for the Online Services products * encourage a knowledge based culture by contributing content to increase knowledge and encourage product resolution* produce and edit ongoing training videos for applications, products, and soft skills* collaborate with a team of trainers on a weekly basis * culture champion participating in both onsite and virtual activities* work on large projects for various product areas*certified to train myStaffingPro, General Ledger, and Paychex Learning product trainings

  • Enterprise Service Partner

    • Feb 2018 - Sep 2018

    * act as a member of the 24/7 team by handling client calls and emails from clients in every branch in the United States * online SME for the payroll processing system Paychex Flex * foster client independence by teaching clients how to complete tasks in the online system, reducing call volume and increasing client satisfaction* maintained consistent metrics including: adherence, conformance, queue support, and quality assurance * strong knowledge in the areas of Cisco Finesse email/ phone, as well as, Calabrio

  • Client Service Supervisor - Dedicated Service Center

    • Feb 2016 - Feb 2018

    -handle escalation calls to insure client retention- oversee training and development of my team members- manage a team of 13 employees both virtually and locally - involved in the interview, hiring, and on boarding process of new employees- collaborate with a team of managers to develop SOPs - conduct monthly one on ones with employees to foster development- follow up with clients and employees on surveys for service, on boarding, and accuracy- conduct call copy analysis to measure quality assurance - hold weekly team meetings to disseminate important information- participate in leader led culture shaping to cover monthly topics - participate in Beta testing new processes prior to company rollout- manage a group of assigned representatives managing a book of clients- cover managerial duties 1 level up as needed - transfer and balance client lists across 7 markets- partner with other divisions and sales to increase client satisfaction

  • Senior Payroll Specialist

    • Dec 2013 - Feb 2016

    Became a Senior Payroll Specialist in 10 months * part of the realistic job preview team* mentor junior specialists * assist with loading new clients/leads into the payroll system* key in faxed payrolls for various clients* update employee information for clients, add new hires into the payroll system * manage a book of clients' payrolls on a daily and weekly basis * calculate FIT, FICA, total compensation, subject compensation, reportable compensation, and taxable compensation for FIT for clients* key in 1099's* process year end and quarter end packages including: A1R, A1QRT, 940, 941, W2, and W3* complete first call sheets for new client load products* assist clients with online reports and productivity including troubleshooting various client issues * amend form 941 and 940's using 1099 Ect. * research tax issues including correspondence with the Az Department of Revenue, IRS, and AZ Des* import large payrolls with multiple federal id's into our system for processing* group online schmee (online client troubleshooting specialist)* set up personal client visits

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  Victoria's Secret

  • Glendale, Arizona

  • High Velocity Seasonal Sales Associate

    • Nov 2013 - Feb 2014
    • Glendale, Arizona

    * POS pro/ guest checkout * folding and facing product based on company spec * conduct bra fittings and styling of guests to enhance guest satisfaction and increase sales * offer floor support to sales representatives( replenishment Ect.)* deliver personal customer service to every guest including assistance with personal shopping

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  Cafe Zupas

  • Phoenix, Arizona

  • Operating Partner in Training

    • Apr 2013 - Nov 2013
    • Phoenix, Arizona

    * consistently deliver homemade soups, sandwiches, and salads on a uniquely flavorful menu* offer personalized service with customizeable options * complete and verify checklists are in place and complete to ensure quality and efficiency * high focus placed on employee training and on going development * manage with an interactive approach* oversee, teach, and complete ordering for a specific location on a daily basis* oversee training and development for two locations to ensure complete training and preparedness for a new store opening* assisted with the training of staff and opening of our newest Cafe Zupas location in Las Vegas, Nevada

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  The Melting Pot Restaurants

  • Scottsdale, Arizona

  • Assistant Manager

    • Jun 2010 - Mar 2013
    • Scottsdale, Arizona

    • Ensure the delivery of the Perfect Night Out to every guest every time through enforcing company specs and standards and through conducting 100% table visits • Monitor Reserve reservation system to ensure proper staffing levels, maximize business potential, and increase sales opportunities• Completed daily administrative duties including: staff scheduling, daily performa, invoicing, and overseeing ordering for the bar and kitchen • Lead/assist corporate training classes for the three valley locations and foster ongoing growth and development for individual employees • Participated in monthly inventory counting and reporting procedures to control product costs* Worked and supervised offsite marketing events to promote the brand

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  Paradise Bakery & Cafe

  • Scottsdale, Arizona

  • Supervisor/Training Coordinator

    • Oct 2005 - Jun 2010
    • Scottsdale, Arizona

    • Upheld company standards and specs to ensure recipe procedures and standards are being met to ensure guest satisfaction• Fostered ongoing training and development of individuals through training new employees, and maintaining employee files and positional testing to test positional knowledge• Completed daily administrative duties including: open/closing the establishment, nightly paperwork, balancing cash drawers and the safe, daily checklists and emails to ensure standards are being met • Completed daily tools and checklists essential to running each location as efficiently as possible • Supervised a staff of 45 employees

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  Fmi

  • Glendale, Arizona

  • Sales Representative

    • Aug 2006 - Aug 2007
    • Glendale, Arizona

    • Responsible for the set up and creation of displays and facing used to entice guest spending• Acted as a personal shopper for guests by helping them to pick out styles and sizes suitable for their wants and needs• Up sold to guests on a daily basis successfully, ensuring the store a key amount of sales on non- game days* screen printed custom jerseys