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Andrés Felipe Vieira Cala profile image

Andrés Felipe Vieira Cala

Franchise Line Director at Mind Ecosystem
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Operations expert with experience in team management and customer service.
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Andrés Felipe Vieira Cala is a seasoned operations professional with experience in managing teams, operations, and customer service. He has held various roles in the hospitality and service industries, including Coordinador de operaciones, Gerente de operaciones, and Franchise Line Director. He holds a degree in Marketing &u0020;Negocios Internacionales from Universidad Sergio Arboleda.

Experience

  • Mind Ecosystem
    • Medellín, Antioquia, Colombia
    • Franchise Line Director
      • Nov 2021 - Present
      • Medellín, Antioquia, Colombia

  • Triada Grupo
    • Medellín, Antioquia, Colombia
    • Gerente de operaciones
      • Aug 2019 - Oct 2021
      • Medellín, Antioquia, Colombia

  • THE CLICK CLACK HOTEL
    • Bogotá D.C., Colombia
    • Coordinador de operaciones
      • Feb 2017 - Aug 2019
      • Bogotá D.C., Colombia

      Apoyar en todos los procesos y procedimientos operativos y/o administrativos del restaurante, conocimiento y manejo de personal, atención al cliente room service y bar.Coordinar funciones de aseo de acuerdo con la programación establecida.Coordinación y planeacion de eventos.Gestión, control y compras de inventarios.Apoyo en procesos de selección.Técnicas de gestión, capacitación y cumplimiento de BPM.Seguimientos de procesos disciplinarios.Manejo y conocimiento de procesos de apertura y cierre de caja.Desarrollo e implementacion; manual de meseros.Entre otras funciones pertinentes al cargo.

  • Restaurante El ciervo y el oso
    • Bogotá D.C., Colombia
    • jefe de sala
      • Mar 2016 - Jan 2017
      • Bogotá D.C., Colombia

Education

  • 2005 - 2011
    Universidad Sergio Arboleda
    Profecional, marketing & Negocios Internacionales

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Industry Focus. “Financial Services”

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