Experience

• 

  Upstream Group

  • Stellenbosch, Western Cape, South Africa

  • Group Relationship Manager

    • Dec 2021 - Present
    • Stellenbosch, Western Cape, South Africa

    Relationship Specialist with 10 years experience with various roles within the Credit Industry.

• 

  Consumer Friend

  • Stellenbosch

  • Client Relationship Manager

    • Oct 2009 - Jan 2018
    • Stellenbosch

    - Consumer Friend recipient of Debt review awards - winner in 3 categories of the debt review awards, which has been awarded to Consumer Friend for the 4th consecutive year.- Operations Management -Improved the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.- Managed the development of business analytics tool – QlikView- Involved in rollout and Development of internal operations system- Strategy Execution -Manage and increase the effectiveness and efficiency of CORE Services, through improvements to each function as well as coordination and communication between support and business functions.- Risk Management –have a significant role in long-term planning, including an initiative geared toward operational excellence.- Involved in new business acquisitions- Management client expectations, adherence to SLA - Compliance with NCA and NCR.- Regular meetings with board - Supervise and coach Supervisors when required.- Presentation at board level to clients - Compilation monthly /ad hoc reports (internal and external use)