Experience

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  Hex Trust

  • Dubai, United Arab Emirates

  • Operations Analyst

    • Sep 2023 - Present
    • Dubai, United Arab Emirates

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  Multi Level Group (MLG)

  • Abu Dhabi, United Arab Emirates

  • Operations Analyst

    • Dec 2019 - Jul 2022
    • Abu Dhabi, United Arab Emirates

    Conduct daily, weekly, and monthly reconciliation of sales reports for RTA, Saaed, andADJD.•Enhance business operations procedures and processes to resolve daily operational issues.•Test new developments for clients before releasing them to production, such as Smartteller machines for RTA and Auto Direct debit for Saaed.•Experience in monitoring and reporting supplier performance•Experience with RTA smart technology governance standards and policies•Manage customer/client relations and coordinate projects.•Document Standard Operating Procedures (SOP).•Manage cash utilization and replenishment with CIT.•Lead company projects with acquirers like ADIB, ADCB, and network international paymentsolutions to achieve a streamlined operational process.•Work with the operations manager to oversee daily business operations.•Manage shift schedules and field service teams.•Handle reconciliation and settlement for clients.

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  HCL Technologies (Infrastructure Services Division)

  • Chennai, Tamil Nadu, India

  • Senior Analyst

    • May 2016 - Aug 2019
    • Chennai, Tamil Nadu, India

    •Provided technical support to end-users on proprietary software and applications,including installation, basic usage, and appropriate service level.•Experienced in scheduling the work of service desk staff to meet agreed service levels•Performed troubleshooting techniques over the remote access of the device to identify andresolve issues•Experience in investigating, diagnosing, escalating, and resolving incidents and problems•Extensively involved in providing technical assistance for the Staples Store devices, such asRegisters, kiosk, network printers, Desktop computers, Mobile handheld devices•Worked with network switches and checked for 4G network, and performed networktroubleshooting using tools like putty, command prompt•Installed software (win XP/ 7, Windows 2003/12 server) in store devices through SSCM andDecisions workflow•Experienced in hardware and software issues related to products such as Xerox and HPprinters and their configuration•Knowledgeable in Registers, kiosk, and IOS devices.

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  Ecommerce, LLC

  • Coimbatore, Tamil Nadu, India

  • senior customer relations Representative

    • Apr 2014 - May 2016
    • Coimbatore, Tamil Nadu, India

    •Provided technical support to end-users on websites and webmail as a first-level support specialist.•Conducted troubleshooting over the phone and resolved issues at the backend of websites.•Managed sales team to increase revenue.•Possess working knowledge in SSL installation, DNS, web hosting techniques, Outlook, and Webmail.•Experienced with WordPress, Site Builder, and Joomla.

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  Aegis

  • Customer Service Executive

    • Nov 2012 - Jul 2013

    •Provided first level technical support to end users in the Telecom industry.•Troubleshot and resolved telecom-based issues over the phone.•Configured internet and mobile devices to resolve issues.