Experience

• 

  KG International FZCO

  • Dubai, United Arab Emirates

  • Sales Manager

    • Apr 2022 - Present
    • Dubai, United Arab Emirates

• 

  Cimento Nacional

  • Fleet Manager

    • Oct 2020 - Present

  • Fleet Manager

    • Oct 2020 - Present

• 

  Hi-Tech Industrial Engineering

  • General Manager

    • Jan 2013 - Present

• 

  Hitech-Industrial Engineering

  • 10th of Ramadan, Egypt

  • General Manager

    • May 2013 - Present
    • 10th of Ramadan, Egypt

    Create a private company to serve Mercedes Benz Trucks and Buses. The company location in 10th of Ramadan city performing all the necessary repairs for commercial vehicles as" Service, Engine overhaul, body repair, suspension repair, check by Star Diagnosis, and trailers repairs"The company also supply spare parts to end usersThe company has a service dealer for SAF-Holland and doing the service and repairs for SAF-Holland axles in the middle east area

• 

  SAF-holland aus

  • 41-Elhegaz St , Cairo

  • Area Service Manager

    • Jan 2009 - Mar 2013
    • 41-Elhegaz St , Cairo

    Responsible to implement a complete service and parts network in the Middle East AreaResponsible for Marketing of the service and the productsResponsible for the contracts between the mother company and the service dealers in the AreaResponsible for the technical specs. delivered to the manufacturersPerform the necessary training programs and conduct them to the manufacturers and to the service dealersCreation warranty casesPerform the service hourly rate for each countryResponsible for building up a qualified staff at each service station in the area

• 

  Travelers group for service (TGS)

  • Cairo, Egypt

  • General Service Manager

    • Aug 2008 - Jan 2009
    • Cairo, Egypt

    Perform the necessary service programs for the company fleets and for the othersPerform service marketing for the other tourist companies and transportation companies as wellPerform different types of service contractsPerform the pricing for all the mechanical operationsHire a complete technicians staffPerform the documents cycle for the workshopApply a new software for the workshop management and workshop organization

• 

  Temsa Egypt for Bus Manufacturing and Engineering

  • 10th Of Ramadan 3rd industrial zone, Egypt

  • After sales manager

    • Dec 2007 - Jul 2008
    • 10th Of Ramadan 3rd industrial zone, Egypt

    Constructing a service center according to the company standard cost of construction 4, 000, 000 LE Purchasing all the necessary tools and equipments necessary to run a workshop with a cost of 1, 300, 000 LE Building a mobile service truck equipped with all tools and equipment necessary for any repair or maintenance service with a cost of 280, 000 LE Establishing a spare parts warehouse shelves system with a cost of 170, 000 LE Supervising the spare parts list preparation form the local market and from Turkey with the parts team Establishing a workshop organization system in Temsa Global Hiring the necessary staff for parts, reception, warranty, accounting and technicians for the workshop Estimating a service workshops network feasibility study in Egypt at Luxor, Hurghada and Sharm EL-Shiekh Prepare all the service contracts between Temsa Egypt and its’ suppliers with the support of international after sales manager and the board members Prepare the service budget for year 2008 Contribute in SAP computer system after sales preparation Attending a training course in Turkey for one week

• 

  DaimlerChrysler Egypt SAE

  • 28th floor Sofitel Towers Corniche El Nil, Maadi, Cairo, Egypt

  • Service technical manager

    • May 2000 - Nov 2007
    • 28th floor Sofitel Towers Corniche El Nil, Maadi, Cairo, Egypt

    Building up and evaluation of the technical team in the After-Sales Department at DCE. Setting up of the evaluation plan of the workshops in cooperation with the After-Sales management. Setting up of the training plan for the dealer workshop technicians and engineers in cooperation with the After-Sales training departments. Participating in the development of the technical dealer standard with the technical team. Handling customer complaints in cooperation with dealers' service managers. Supporting dealers and fleet owners (including presidency garage) in difficult technical problems. Feedback to German headquarter concerning common Egyptian technical problems. Feedback to assembly factory EGA concerning production defects. Evaluation and follow up for dealers concerning; service measures, technical performance, technical dealer standard, availability & quality of tools & special tools, workshop equipment and staff qualification. Supporting dealers and fleet owners (including presidency garage) with all necessary technical advices, literature & required job training. Performing basic technical training according to an established DC plan for technicians (engines, electrical systems, brakes, hydraulic systems). Conveying training courses (given by German trainers) to the dealers.

• 

  MCV - Manufacturing Commercial Vehicles

  • El-Obour Industrial Zone, Egypt

  • Workshop Manager

    • May 1995 - May 2000
    • El-Obour Industrial Zone, Egypt

    Sharing in the initial construction of the workshop under supervision of the German expert. (Project budget around one million Egyptian pounds) Working in the control room of the workshop and performing customer invoices after closing job cards. Fulfilling rotatory missions for supervision on Toshka site for repair and maintenance of the Mercedes trucks. Fulfilling missions of after sales support for Mercedes micro buses & trucks in Tunis and Algeria. Supervising all maintenance and repair jobs for trucks and micro buses.

• 

  Nile Engineering Co " Fiat Lancia Dealer"

  • El-Areesh Street Pyramids area, Egypt

  • Service Advisor

    • Nov 1994 - May 1995
    • El-Areesh Street Pyramids area, Egypt

    Listening to the customer requirements and complaints Testing the vehicle and identify the problem Opening a pre-order and getting customer approval and signature Opening a workshop order and submit it to the workshop foremen Following up the repair and maintenance progress inside the workshop Final control checking and handing the vehicle over to the customer after explanation of the work performed and parts used according to the invoice

• 

  National Automotive Co. (NATCO)

  • El-Tahrir St. ,Giza, Egypt

  • Service Engineer

    • Aug 1993 - Nov 1994
    • El-Tahrir St. ,Giza, Egypt

    Instructor at NATCO Training Centre (5 months) Warranty processing and decision maker (5 months) Parts Department (4 months)

• 

  Construction & Reconstruction Engineering Co.

  • Cairo ,Egypt

  • Service Engineer

    • Sep 1988 - Jun 1993
    • Cairo ,Egypt

    Preparing and equipping site workshops at Cairo and Hurghada concerning; equipment, tools, spare parts & employment. Project budget for the Cairo site was L.E. 8 million and project budget for the Hurghada site was L.E. 2.5 million. Managing and Supervising:- - Repair and maintenance of all diesel trucks as well as stationary engines for generators, concrete pumps, cranes and tower cranes. - Repair and maintenance of hydraulic circuits. - Repair and maintenance of electric circuits.