Experience

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  International Construction Consortium (Pvt) Ltd

  • Colombo, Western, Sri Lanka

  • Snr. Condominium Manager | Oceanfront Condos - Galle

    • Jan 2021 - Present
    • Colombo, Western, Sri Lanka

    www.oceanfrontcondos.lk | www.icc-construct.comI played a crucial role as a seasoned Hospitality professional in the entire journey, starting from the construction phase, to establishing Sri Lanka's inaugural beachfront luxury service apartment in the historic Dutch city of Galle, located in Southern Sri Lanka. My responsibilities extended to liaising with individual Condominium Owners to implement the Service Apartment Elements within the complex, which included the recruitment of highly qualified Hospitality Associates. Given that beachfront Condos were a novel concept in the Sri Lankan Hospitality industry, we took the lead in introducing this concept to investors, service providers, management agents, holding companies, and staff members. Despite the numerous external challenges faced by the Sri Lankan Hospitality industry during the property's opening phase, we emerged as a major success in this sector.Here are some key accomplishments during my tenure:•I was brought on board during the Pre-Opening stage and led all activities and functions to initiate operations, adhering to the highest standard operation procedures expected by the holding company and its board.•I managed the recruitment process for the team, collaborating closely with the HR Department to ensure tasks were executed with the utmost diligence in talent search and headhunting practices.•I played a pivotal role in coordinating the launch event and successfully achieved the property's opening within the specified target date.• I actively participated in Sales and marketing operations, eventually taking charge of the Sales and marketing activities for two service apartment complexes.•I was responsible for overseeing all operational facets of the property, managing day-to-day activities in alignment with corporate ethics and the holding company's expectations.•We not only achieved a net profit within the inaugural financial year of operation but also met all operational targets as planned.

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  Uga Escapes Management (Pvt) Ltd.

  • Trincomalee - Sri Lanka

  • General Manager | Jungle Beach by Uga Escapes

    • Jan 2012 - Jan 2020
    • Trincomalee - Sri Lanka

    www.ugaescapes.com/junglebeach/February 2014 - January 2020 - General ManagerJanuary 2012 - February 2014 - Resident Manager• Collaborated with the corporate office to execute the recruitment of 140 staff and members of the Management team.• Successfully implemented a fully integrated Property Management system at the resort.• Jungle Beach quickly gained recognition as the No. 1 destination in the Eastern Province of Sri Lanka and ranked 6th in the country according to Tripadvisor.com, all within a short operational timeframe.• Achieved a net profit for Jungle Beach from the second year of operation, consistently achieving an approximate 100% year-on-year growth in net profit during my tenure.• Effectively oversaw the opening of Chena Huts by Uga Escapes at Yala National Park and managed the property for a duration of 2 months.• Strategically recruited high-performing candidates to enhance staff retention and team performance.• Empowered team members to actively contribute to the ongoing improvement, quality, and expansion of the company.• Developed and implemented a business strategy to optimize revenue generation and operational efficiency.• Led high-performing teams, ensuring the delivery of exceptional customer service and maintaining stable profits.• Tracked and analyzed Key Performance Indicators (KPIs) to drive profitability and meet targets.• Enhanced revenue streams by implementing cost-reducing measures, managing schedules, and conducting variance and risk analysis to implement necessary corrective actions.• Diversified revenue streams through the introduction of various channels such as Water Sports, Whale/Dolphin Watching, Signature Dining, and Snorkeling trips.• Consistently met and exceeded revenue targets, responsible for generating a turnover of USD 1.5 million.

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  Jetwing Hotels

  • Bentota - Sri Lanka

  • Front Office Manager | Jetwing Saman Villas

    • Aug 2007 - Dec 2011
    • Bentota - Sri Lanka

    www.jetwinghotels.com/jetwingsamanvillas/"Saman Villas, honored with the prestigious Presidential Award for three consecutive years (2007, 2008, and 2009) as the finest Boutique Hotel in Sri Lanka. A distinguished member of Great Hotels of the World and Select Hotels & Resorts International. Recognized by Conde Nast Johansens as a recommended Luxury Spa. Formerly associated with SLH (Small Luxury Hotel) and proudly certified with ISO 22,000 Food Safety Management."•Held overall responsibility for the hotel's operations during the General Manager's absence.•Orchestrated a collaboration with an international professional photographer to capture the entire hotel for a new website and brochure, following a comprehensive refurbishment.•Compiled and prepared applications for the Presidential Award, encompassing profitability data, CSR initiatives, environmental reports, and other pertinent information required by the awarding body. This effort led Saman Villas to secure the Presidential Award for "Best Boutique Hotel in Sri Lanka" for three consecutive years, along with the "Hall of Fame Award for the Best Boutique Hotel in Sri Lanka" in 2009.•Managed the organization of health and safety audit reports and accompanying fact sheets, essential for major tour operators worldwide.•Assisted the General Manager in handling all high-profile and confidential correspondence.•Orchestrated the implementation of a brand-new property management system, collaborating closely with the software firm to tailor it to the hotel's specific needs.•Oversaw and managed the hotel's online booking engine, "IHotelier," including an efficient inventory system.•Entrusted with the supervision of the entire Spa Operation.•Successfully met the objective of responding to all email reservation inquiries within 16 hours of receipt.•Achieved all objectives set forth by the "Management by Objective" program.

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  Global Towers Hotel and Apartments

  • Colombo - Sri Lanka

  • Asst. Front Office Manager

    • Jan 2007 - Jul 2007
    • Colombo - Sri Lanka

    Global Towers, completed in 2003, began life as a prestigious apartment development. Situated on the beachfront of Colombo, this stunning addition to Colombo's skyline offers 147 rooms/80 apartments with all the facilities of a prestige hotel with the privacy and comfort of your own luxury accommodation.•Supervised the day to day activities of the Front Office Team and reported to the Front Office Manager•Appointed as Duty Manager for 10 days a month, where I served as the in-charge of the overall Operation of the hotel at night time.•Successfully executed a marketing initiative of the hotel at the international airport travel counters.

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  The Elephant Corridor

  • Sigiriya - Sri Lanka

  • Asst. Front Office & Sales Manager

    • Jan 2003 - Dec 2006
    • Sigiriya - Sri Lanka

    Elephant Corridor is a top-of-the-range designer, lifestyle, boutique hotel situated on 200 acres of unfenced natural scrubland and which placed Sri Lanka in world luxury destination map with its next generation of hotel concept.•Ensured every minute detail of guest comfort with an effective mechanism of quality service to meet the standards of high-end clientele.•Served as acting departmental Manager and assisted the General Manager in every aspect of professional management of the property.•Involved in planning and performance of sales calls to tour operators and travel agents.•Involved in various kinds of problem solving and complaints handling.