Experience

• 

  transcosmos Korea inc.

  • Seoul, South Korea

  • Customer Service Representative

    • Jan 2024 - Present
    • Seoul, South Korea

• 

  AA Lee

  • Author

    • Oct 2019 - Present

    AA Lee writes Philippine myths and legends novels. She's currently writing book three of the Bakunawa Rising series.AA Lee's Books:Bakunawa Rising SeriesBook 1: The Chanter's BladeBook 2: The Bolo WarriorBook 3: Coming SoonThe Priestess Trials TrilogyBook 1: The Priestess TrialsBook 2: High PriestessBook 3: Torch of Greed

• 

  Global Money Express Co., Ltd.

  • South Korea
  • Financial Services
  • 1 - 100 Employee

  • Marketing Head- Philippines

    • Oct 2021 - Sep 2022

  • Marketing Officer

    • Jun 2021 - Oct 2021

• 

  Eli Pamus

  • Yeongjong, Incheon

  • ESL Teacher

    • Jul 2018 - Jul 2019
    • Yeongjong, Incheon

• 

  Sun Life of Canada - Philippines

  • Taguig, Philippines

  • Customer Service Representative

    • Nov 2015 - Sep 2016
    • Taguig, Philippines

    ● Helped Canadian clients with their insurance over the phone.● Advised clients in choosing the best option for their insurance. For example, letting them know which health equipment has the highest coverage.● Answered relevant questions and took care of their needs just like a family. This includes listening to their frustrations about the company and making them feel better by providing solutions.

• 

  Teletech Customer Care Phils. Inc

  • Iloilo, Philippines

  • Customer Service Representative II

    • Jun 2012 - Apr 2015
    • Iloilo, Philippines

    ● Helped American customers understand their bill and made adjustments if necessary.● Patiently helped customers troubleshoot their mobile phones. Provided extra care to the elderly who are technically-challenged.● Offered available plans that are best suited to the customer’s needs. ● Resolved customers’ problems for them to stay with the company.