Experience

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  Libra Internet Bank

  • București, România

  • Debt Collection Officer

    • Aug 2016 - Mar 2020
    • București, România

    - Follow the recovery of overdue debts on loans of customers- Make reports of Libra Bank customers in insolvency;- Make proposals on measures to be taken to recover overdue loans;- Report operational incidents and those that can affect the security of data / information.

• 

  Vista Bank Romania

  • București, România

  • IT Operator

    • Mar 2016 - Aug 2016
    • București, România

    - Performing the daily routine of operating, maintaining the adequate functionality of the data systems and monitors the data processes, services and applications in the IT Department- Operating the daily closing, data backup and archiving, labels and keeps records of the storage media;- Taking the calls and the problems from the users, through HP Service Manager, email or phone, diagnose the problem and then walk the individual through how to fix the situation.- Centralizing all phone calls / e-mail messages received by type of customer, product or service type requested;- Identifying correctly customer credentials using the banks information systems;- Directing customers to existing branches depending on the degree of interest shown by them to banking products and services required;- Performing card activation/block or re-issue new Pin number;- Performing ATM monitoring;- Providing support on using e-banking service for Clients and Branches;- Activate / unlock accounts, tokens;- Checking in T24 payments (doubled/performed) made by e-banking service following request received by phone or e-mail;- Collaborating with IT Department / Operations Department regarding the functionality of Internet Banking application;- Receiving the complaints to service call center by identifying the object and transmit them to the competent departments;- Preparing monthly reports regarding the Unit’s activity.- Providing 1st level assistance for the issues occurred in the functioning of the data network and of the applications, such as user login support, printing issues debugging, etc.;

• 

  Libra Internet Bank

  • București, România

  • Banking Officer

    • Jul 2014 - Mar 2016
    • București, România

    - Clients and account openings/closings accounts and cards/ update customer data;- Change specimen signatures / charging fees for issuing bank cards according to rate in force;- Process applications for issuing credit cards in the computer application;- Regenerate reissue cards and PIN codes according to requests received of branches;- Transfer of wages according to specifications received from employers;- Verification report on customer insolvencies and make changes in banking software.

• 

  GarantiBank International NV

  • București, România

  • Operations officer

    • Oct 2012 - Jul 2014
    • București, România

    - processing of applications of credit cards, POS;- queris for loans (credit bureau; central credit risk etc);- processing of applications of internet banking.