Experience

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  Doona

  • Hong Kong
  • Manufacturing
  • 1 - 100 Employee

  • Chargeback Analyst

    • May 2021 - Jun 2022

    • Strong knowledge of Compliance, and Electronic Data Interchange (EDI) Chargeback Processes with major retailers in the USA market such as: Target, Nordstrom, Pottery Barn Kids, Dillard’s, and (Former) Buy Buy Baby.• Analyzed all types of Chargebacks/Deductions received by SP Distribution, determining their validity by working alongside Operations, Sales, and Finance Team. Assisting and acting with different areas of the company to effectively resolve ongoing claims and preventing any future deductions.• Handled the processing and solving all Claims related to Chargebacks. Maintaining a continuous and positive relationship with vendors, monitoring their Compliance Guides and updates, working closely with them to identify areas of improvement. • Developed and supervised the Chargebacks/Deductions Data Base, maintaining it up-to-date, and providing analysis report and assisting the Finance Team with solutions to High Management Team.• Managed all Claims related to FedEx deliveries to SPD’s Drop Ship customers. Worked with Operations Team and FedEx to effectively resolve all claims and to prevent any future deductions.• Collaborated with ShopDoona Sales, Operations and Finance Teams, to create a unique FedEx Claims Data Base to assist resolving issues and obtain positive resolutions in favor of SP Distribution and its Drop Ship customers. • Prepared all data analysis on FedEx Claims, providing weekly reports and assisting Finance Team with solutions to High Management Team for future decision making.• Assisted Finance Team on Chargebacks and FedEx Claims monthly Reports.

  • Operations

    • Jun 2020 - May 2021

    • Handled the processing and invoicing of orders from Specialty Stores and Fulfillment by Amazon (FBA) customers. • Worked alongside Sales Team and Finance Team to ensure payment terms were met before any order was fulfilled. • Coordinated each order with Sales Team, Customer Services and Operations ensuring they were fulfilled seamlessly, without any delays, solving in a timely matter any unexpected issues along the way.• Built and maintained a strong relationship with Specialty Stores and Fulfillment by Amazon (FBA) customers across the USA. • Processed and invoiced all Specialty Gifts to celebrities and Special Prize Winners of Doona Products across the USA, assisting Doona Marketing Team in Israel. Ensured these special customers received their products in a timely matter and no issues.

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  Open Blue

  • Republic of Panama

  • Logistics Manager - Imports & Domestic

    • Feb 2015 - Jun 2017
    • Republic of Panama

    • Managed Import & Domestic Logistics Department, a team of 9 people. Organized workplan, schedules and established comprehensive Logistics Policies, SOP’s, KPI’s, ISO 9001 & Safety Policies.• Developed and executed business & operational plans. • Successfully conducted budget managem...

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  Tradermac Corporation (Exclusive Ditch Witch De...

  • Key Biscayne, Florida

  • Sales & Logistics to South America

    • Apr 2010 - Dec 2013
    • Key Biscayne, Florida

    • Responsible for Sales, Export & Import Logistics on equipment, parts & electronics, to office and customers in South America, always in compliance with local requirements and providing exceptional personal assistance.• Assisted on Sales on parts & electronics for customers in South ...

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  Navitech Supply Inc

  • Miami, Florida

  • International Sales Consultant

    • Jun 2006 - Mar 2010
    • Miami, Florida

    • Responsible for Sales and supply of Provisions & Bonded, always negotiating best rates with American food suppliers, accomplishing 100% timeline deliveries to Freeport Bahamas.• Worked closely in contact with vessels’ crew, masters, suppliers, and agents.• Mediated contact with freight forw...

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  Rajas Soluções em Comércio Exterior Ltda.

  • Florianópolis, Santa Catarina, Brazil

  • International Cooperation Projects Developer for Eurocenter Santa Catarina &a...

    • Oct 2003 - Mar 2006
    • Florianópolis, Santa Catarina, Brazil

    • Provided international business services for a wide range of companies, from start-ups to well stablished industries. Special focus on projects in Europe and Latin America. Sectors: Aquaculture, Fantasy Jewelry, Distilled Drinks, Food, and Furniture. 
• International Cooperation Projects Develo...

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  Eurocenter Santa Catarina / CIN / FIESC (AL-Inv...

  • Federacao das Industrias do Estado de Santa Cat...

  • International Consultant for Eurocenter

    • Aug 2000 - Sep 2003
    • Federacao das Industrias do Estado de Santa Cat...

    • Acted as an International Cooperation Projects Developer for Eurocenter Santa Catarina.• Successfully planned and organized Business Trade Missions in: Paris (2001 & 2002), Germany (2001) and Spain (2002).• Produced International Projects on the following sectors: Aquaculture, Furniture, Wo...

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  FIESC - Federação das Indústrias de Santa Catarina

  • Brazil
  • Non-profit Organizations
  • 700 & Above Employee

  • Trainee - Economics

    • Jun 1997 - Jul 2000

    Unidade de Política e Economia Industrial - Unit of Industrial Economics & Politics

  • Trainee - Clients Assistance

    • Apr 1997 - Aug 1997

    TELEFIESC - Part-time

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  Casa da França Importacão e Exportação

  • Florianópolis, Santa Catarina, Brazil

  • Trainee - Imports

    • Sep 1996 - Mar 1997
    • Florianópolis, Santa Catarina, Brazil
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  Banco do Brasil

  • Florianópolis, Santa Catarina, Brazil

  • Trainee Insurance

    • Feb 1996 - Aug 1996
    • Florianópolis, Santa Catarina, Brazil