Experience

• 

  Teya

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Delivery Manager

    • Aug 2020 - Present

  • Merchant Support Manager

    • Aug 2018 - Aug 2020

    • Point of contact for retailer email queries• Building and managing client relationships• Provide technical support and liaise with 3rd parties to ensure quick resolution• Setting up loyalty campaigns• Training clients on our retailer-specific platform• Collaborate with other teams to solve issues• Escalate feedback from clients to relevant teams• Contribute to project and process streamlining• Project lead for retailer communications and reporting• Involved in projects developing and testing new features

• 

  PEI - Alternative Insight

  • London, United Kingdom

  • Customer Services Executive

    • Jun 2014 - Aug 2018
    • London, United Kingdom

    • Main point of contact for dealing with customer queries, complaints, requests.• Recording and analysing complaints• Order processing• Delegate registration• Maintain and develop partner relationships• Assisting with conference logistics• Calculating conference revenues• Customer data validation• Administrative support to other members of customer care team• Office management

• 

  BRD Groupe Societe Generale

  • Bucharest, Romania

  • Securities back-office operator

    • Apr 2009 - Feb 2014
    • Bucharest, Romania

    • Calculation and certification of net assets for investment funds• Verifying weekly mutual funds reports• Daily recording of fund investor’s operations and transactions in compliance to applicable laws• Training new employees• Testing and implementing new versions of mutual funds application

• 

  EFG Retail Services

  • Bucharest, Romania

  • Credit Analyst

    • Jan 2005 - Apr 2009
    • Bucharest, Romania

    • Analysing loan applications and documents for approval• Data validation• Maintaining merchant relationships and problem solving• Generate financial ratios to determine scoring and customer financial status• Check credit history• Training new employees• Testing and implementing new card approval applications• Credit control