Experience

• 

  BDA, LLC

  • London, England, United Kingdom

  • Senior Logistics Coordinator

    • Oct 2022 - Present
    • London, England, United Kingdom

    • Act as liaison between internal and external customers, freight carriers, vendors and our 3PL’s. Ensures on-time delivery of goods to customers, by investigating and resolving issues.• Develop and maintain strong relationships with our 3PL’s and Logistics Partners, including regular review meetings.• Quote, manage and support multi drop fulfilment projects• Perform a wide variety of Logistics Department functions requiring independent judgment and minimal supervision.• Consult and train logistics functions to other BDA departments. • Handle routing & quoting for all modes of transportation domestic and international – air, ocean, FTL, LTL, rail, small package. • Support internal BDA departments in pertinent issues pertaining to duties (commodities) and VAT• Maintain accurate tariff classification database for current and pending products • Handle freight related billing and carrier performance issue and escalate as needed to your Logistics manager. • Utilize approved carriers and negotiate freight costs on an ad hoc basis when required. Monitor carrier’s service performance. • Handle projects as assigned by the EMEA Head of Procurement and work closely with the USA Logistics & Supply Chain Director.• Help identify areas for process improvement and cost savings. • Keep and maintain various tracking logs and reference material. This includes providing reports as required. • Communicate and monitor all in-transit and in-production transactions.• Evaluate and approve invoices generated from transportation vendors. Look for areas to save money. • Plan and arrange common carriers to ensure timely delivery of shipments. • Professionally and responsibly resolve internal and external customer complaints.

• 

  Sicame UK Ltd

  • London Area, United Kingdom

  • Senior International Logistics Coordinator

    • Jun 2018 - Oct 2022
    • London Area, United Kingdom

    Processing all import/export shipments according to company`s internal procedures and customer’s requirements. I deal on a daily basis with a variety of tasks such as;• Responsible for processing all documentation according to orders / contracts and country requirements including Commercial Invoices, Bill of Lading / Instructions, Insurance Certificates, Collection / Shipping notes, Certified / Legalised documentations with the Chamber of Commerce.• Managing the shipments in different modalities (sea, air and land) ensuring the most cost-effective service to the company is implemented.• Work closely with the production and quality departments in order to process the planning to assure the lead times are achievable. • Placing purchase orders, follow-up / chasing suppliers to ensure the deliver of the expected goods in a timely manner.• Provide quotes to our sales department based on customer request.• Managing the commercial and logistics relationship freight forwarders including requesting quotes, processing bookings, arranging the transport for imports/exports consignments to and from customer premises and all related documentation.• Check incoming freight invoices for accuracy of all charges according to contracts. • Working in partnership with our accounts department to ensure that payments are made per contract agreement and to assure that payments are received according to sales orders. • Using ManSys and EFACS systems to keep stock updated, process cargo in/out, follow up all export and import shipments.• To keep internal system daily updated with all the stock level, consignments details and arrivals. • Invoice query resolution for service suppliers.

• 

  APL

  • London, England, United Kingdom

  • Import / Export Customer Service Representative

    • Apr 2014 - Jun 2018
    • London, England, United Kingdom

    • Manage a variety of customer requirements ensuring that ongoing key customers’ needs are fully understood and satisfied and all quality issues are identified and resolved in order to keep customer satisfaction. • Maintaining effective business relationship at local, national and international level with customers. • Dealing with all aspects of customer data management including invoicing customers. • Schedule all aspects of customer logistics including arranging the transport for imports/exports shipment to and from customer premises.• Liaising with overseas offices for shipment movements, monitoring progress, misconnections at the transhipment ports and keeping the customer advised of the status.• Communicating with export and import related authorities when it is necessary to make sure the shipments are carry out following the correct procedures (law). • Work closely with our accounts department to ensure that prompt payment is made via BACS/CHAPS payment system.• Complying with Destin8 and CNS Compass port system when releasing the containers.• Query resolutions for customers.• All aspects of financial reporting including credit note, demurrage queries and container detention.

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  Asda

  • London, England, United Kingdom

  • Home and Leisure Colleague

    • Sep 2006 - Apr 2014
    • London, England, United Kingdom

    - Using the WIRE Intranet System to access customer information on database; - Tracking on line orders; - Liaising with customers and external colleagues from on line company; - Liaising with external merchandisers; - Using SMART system to access stock information, request orders, checking prices; - Amending and updating the Perpetual Inventory to maintain accuracy of stock levels; - Requesting the delivery of more stock, following modular plans twice a week to update charts and updating and confirming price changes.

• 

  Merzario Ltd

  • Minas Gerais, Brazil

  • Export and Import Administrator

    • Jun 2002 - Aug 2004
    • Minas Gerais, Brazil

    - Experience in imports and exports, keeping contact with agents abroad, exporters, importers and companies. Ensuring maximum efficiency at a cost effective price,- Analysis of all documents involved in the process before shipment (AWB / HAWB / Commercial invoices, Packing List and others) to guarantee that they fulfil customs needs,- Coordination of customs clearance and transport of the goods to its final destination, gathering all the necessary documents involved in these steps, looking for the shortest transit time possible,- Carry out customer needs analysis and match service to their needs,- Issuance of Debit Notes to clients and brokers in accordance with the pre-negotiated rates, guaranteeing receipt of the cargo by the client in time and in good order.

• 

  Comau

  • Buyer

    • Oct 2000 - Jun 2002

    - As role at Proema Minas Ltda.- Administering purchases in international markets.- Interaction with freight forward companies to ensure the accuracy of product delivery. - Managing logistics and team work within the organisation.

• 

  Proema Automotiva

  • Betim Area, Brazil

  • Buyer

    • Sep 1995 - Oct 2000
    • Betim Area, Brazil

    - Purchase, quotations, price analysis and negotiation, selecting the suppliers that best fulfil the company’s needs,- Suppliers development and qualification concerning products and services, looking for cost reduction and technical characteristics that best match the company’s goals,- Follow-up with suppliers and import agents, as far as shipment, goods delivery are concerned, working as a support for achieving the shortest transit time possible,- Control of material flow, working in “just in time” and obtaining cost reduction when dealing with stock,- Report issuance for ensuring the purchase department are aware of all details involved in the process.