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Ana Beck

Customer Service Specialist/Tech Support at Forte
Intro Book
Seasoned customer service and technical support professional with 27 years of experience.
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Location
Chula Vista, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills
  • Customer Service
  • Process Improvement
  • Purchasing
  • Procurement
  • Quality Assurance
  • Show all
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Bio

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Topline AI
Ana Beck is a seasoned professional with 27 years of experience in customer service, technical support, and process improvement. She has a strong background in languages, including English and Spanish, and proficiency in software such as Sap and Microsoft products. Ana has worked in various roles, including Customer Service Specialist/Tech Support, Buyer, Instructional Aide, and Intelligence Aid Clerk. Ana's expertise spans multiple industries, including customer service, purchasing, and procurement. She has a proven track record of developing and maintaining knowledge bases, resolving invoice issues, and supervising data entry clerks. Ana holds an Associate's degree in Computer Science from Southwestern College.

Experience

  • Forte
    • Carlsbad, CA
    • Customer Service Specialist/Tech Support
      • 1997 - Present
      • Carlsbad, CA

      Customer service and technical support for the Agent Email and Directra Voice products. Co-developed the Frequently Asked Questions and Customer Support Knowledge base.

  • Air Products
    • Carlsbad, CA
    • Buyer
      • 1988 - 1997
      • Carlsbad, CA

      Liaison between Chemists and outside vendors to procure chemicals, gases and electronic components. Reviewed and maintained MSDS documents. Processed Purchasing Requisitions, entered and maintained Purchase Orders. Resolved invoice issues, negotiated with vendors. Monitored supplier performance.

  • San Diego City School District
    • Greater San Diego Area
    • Instructional Aide
      • 1984 - 1986
      • Greater San Diego Area

      Organized and maintained classroom displays and recordsConducted bilingual group learning sessions with K-6 students

  • U.S. Immigration and Customs Enforcement (ICE)
    • Greater San Diego Area
    • Intelligence Aid Clerk
      • 1981 - 1983
      • Greater San Diego Area

      Maintained database of Customs violators using Treasury Enforcement Communications System Supervised and documented quality assurance of data entry clerks

Education

  • 1979 - 1982
    Southwestern College
    Associate's degree, Computer Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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