Experience

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  SEVENROOMS

  • Melbourne, Victoria, Australia

  • Implementation Manager

    • Oct 2022 - Present
    • Melbourne, Victoria, Australia

    Directed comprehensive end-to-end implementation processes for Fortune 1000 clients, ensuring seamless execution aligned with strategic objectives. Successfully facilitated the onboarding of 322 venues within a dynamic 6-week sprint, concurrently managing multiple projects with precision and efficiency.~ Collaborate globally to ensure a cohesive client journey from pre-sale through implementation.~ Orchestrate regular touchpoints to facilitate prompt submission of quality data for effective onboarding.~ Drive precision in the launch and timeline adherence of enterprise account implementations.~ Manage end-to-end project timelines, ensuring punctual delivery and client satisfaction.~ Ensure meticulous data entry during implementation for seamless data continuity.

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  Infuse Entertainment

  • Melbourne, Victoria, Australia

  • Co-Owner

    • Aug 2016 - Present
    • Melbourne, Victoria, Australia

    I strategically drive revenue expansion and operational efficiency across four venues in the Victoria region. Orchestrating the scaling of operations from one venue to four, I contribute to overall company expansion. Financial oversight for operations across multiple venues is a key responsibility, and I actively conduct training sessions for venue supervisors, emphasizing best practices in staff management and daily operations optimization. Committed to achieving organizational objectives, I maintain a focus on sustainable growth and operational excellence.

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  Meltwater

  • Melbourne, Victoria, Australia

  • Client Onboarder

    • Oct 2021 - Oct 2022
    • Melbourne, Victoria, Australia

    Delivered seamless onboarding experiences for key accounts, ensuring satisfaction within the initial 30 days. ~ Led the onboarding of prominent enterprise clients, including Nintendo, Brisbane Airport, Australian National Maritime Museum, Austin Health, Netball Australia, Kraft Heinz, and Specsavers.~ Spearheaded successful end-to-end project activities, fostering product engagement, and cultivating trusted client relationships. ~ Proactively addressed feedback and executed resolutions for elevated customer satisfaction.

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  Ai-Media

  • Australia
  • IT Services and IT Consulting
  • 400 - 500 Employee

  • Services Implementation Lead

    • Sep 2020 - Oct 2021

    I assess project briefs, conduct preliminary research, formulate strategic plans, and present solutions to relevant stakeholders. Additionally, I aid in tendering activities for new clients, collaborating with executives to produce implementation documentation geared towards product upselling. Building positive cross-functional relationships, I facilitate collaboration with other departments as needed.~ Spearheaded a year-long onboarding initiative, successfully onboarding 120+ personnel across three regions.~ Secured and onboarded contracts totaling AUD1.5M.~ Positioned the company for Trusted Partner Network (TPN) accreditation.~ Managed the internal rollout of diverse products, impacting over 300 employees.

  • Localisation Supervisor - Asia

    • Apr 2020 - Sep 2020

    Expanded the localization team from three to over 20 members, overseeing workflow delegation. Fostered positive client relationships in Asia, delivering presentations and compiling detailed project reports. Collaborated with external freelancers, expanded resource pools, and led legal discussions on employment contracts and international recruitment.~ Boosted regional expansion for both sales and employee recruitment.~ Enhanced Asia-region revenue through effective collaboration with sales teams and rapid responses to market demands.~ Improved gross margins for recorded media products.~ Recruited two additional language streams, expanding recorded product offerings from six to eight.~ Supervised the Asia-based quality assurance team, maintaining consistently high-quality standards.

  • Recorded Media Coordinator

    • Nov 2018 - Apr 2020

    Led media coordination for a team generating AUD6M annually. Cultivated collaborations with major media agencies, providing training on Jira, client systems, and quality assurance. Guided best practices for email correspondence, client meetings, internal resource coordination, and task allocation.~ Efficiently managed daily database operations, handling over 700 emails.~ Collaborated with renowned global media clients, including BBC, Channel 7, Channel 9, CNBC, Discovery, Facebook, Foxtel, Netflix, and Optus.~ Led project management for the prestigious East Tech West event in Guangzhou, China, on behalf of CNBC.~ Enhanced the company's reputation for large-scale accounts by consistently achieving targets and maintaining extended buffer periods.~ Established a strong rapport with the remote workforce, contributing to a positive and collaborative working environment.

  • Offline Administration Assistant

    • Aug 2018 - Nov 2018

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  Ginger Annie Restaurant and Bar

  • Food and Beverage Supervisor

    • Dec 2015 - Aug 2016

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  Crown Melbourne Limited

  • Food and Beverage Higher Duties Supervisor

    • Mar 2014 - Dec 2015

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  AMG Media Productions

  • Floor Manager

    • Aug 2012 - Apr 2014

    Sets and Props ManagerFloor ManagerTranslator Subtitles

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  The Grand Fish

  • Food and Beverage Attendant

    • Jun 2007 - Aug 2010