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Amy Kersten

Communications Professional at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Diocese of Davenport Social Action Office</span>
Intro Book
Seasoned communications professional with expertise in content management, technical writing, and project coordination.
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Location
Davenport, Iowa, United States, US
Languages
  • English -
  • French -
Skills
  • Content Management
  • Proofreading
  • Editing
  • Technical Writing
  • Web Content
  • Show all
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Bio

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Amy Kersten is a seasoned communications professional with 25+ years of experience in content management, technical writing, and project coordination. She has worked in various roles, including Communications Professional, Technical Writer, Technology Coordinator, Software Designer, and Client Consultant. Amy holds expertise in English and French languages and has a strong background in research, fundraising, and social media.

Experience

  • Diocese of Davenport Social Action Office
    • Davenport, Iowa
    • Communications Professional
      • Sep 2013 - Present
      • Davenport, Iowa

      Assist in the design and implementation of an effective communications architecture to facilitate information exchange and dialogue with social action professionals and volunteers in the Diocese of Davenport.Research online communication and social media tools and implement their use.

  • WiderNet Project
    • Technical Writer
      • Dec 2011 - May 2013

      - Created eGranary technical documentation.- Tested documentation against actual product use.- Researched and recommended use of an online technical support portal.

  • All Saints Catholic School
    • Davenport, Iowa
    • Technology Coordinator
      • Sep 1995 - Jul 2011
      • Davenport, Iowa

      - Designed, maintained and supported school-wide computer network.- Researched, acquired and installed equipment and software.- Developed and delivered technology in-service for staff.- Developed and delivered technology classes for Middle School students.- Wrote and received funding for several ...

  • Redstone Systems, Inc.
    • Edmond, Oklahoma
    • Software Designer / Technical Support
      • Jun 1992 - Mar 1995
      • Edmond, Oklahoma

      - Designed and tested medical billing software.- Provided client support.

  • TMS, Inc.
    • Stillwater, OK
    • Client Consultant / Technical Support Specialist / Programmer
      • Jun 1985 - May 1992
      • Stillwater, OK

      - Worked with clients to define product needs.- Scheduled and monitored product development.- Provided post-sale technical support.- Worked with team to design, develop and test data conversion applications.

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Industry Focus. “Writing and Editing”

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