Experience

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  Rx Return Services (RxRS)

  • Executive Assistant | Oncology Alliances & Development

    • Jul 2023 - Present

    • Manage SVP’s meetings, both online and in-person meetings, including agenda review, minute-taking, and CRM recording.• Coordinate SVP’s tradeshow and conference attendance, handling logistics and vendor communications.• Facilitate SVP's travel arrangements, creating detailed itineraries and managing reservations.• Proactively research and suggest industry trends to expand client base and foster relationships with prospects and clients. • Handle accounting and bookkeeping tasks, including expense management and payment processing.• Serve as gatekeeper to the SVP, maintaining confidentiality and professionalism.

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  Timmy Digan Fitness

  • Chief Operating Officer

    • Jul 2017 - Present

    • Led the day-to-day operations of a cross-functional team comprising marketing, sales, coaches, IT, and creative personnel, ensuring streamlined workflows and efficiency. • Translated the CEO's vision into actionable business strategies and solutions by directing the development and execution of company-wide digitalization strategies, resulting in a 33% revenue increase and a 15% improvement in customer satisfaction.• Showcased proficiency in negotiation and skilfully navigating complex conversations with both teammates and clients, successfully resolving challenging issues such as payment disputes or early termination requests.• Implemented digital initiatives leveraging technology to drive operational efficiency and enhance the customer experience, resulting in a 20% boost in online sales.• Conducted financial planning, budgeting, and analysis to inform business decisions and drive profitability.• Leveraged data and analytics to inform business decisions and achieve outstanding results, contributing to a 10% increase in profitability.• Exhibited strong organizational skills by effectively managing and overseeing complex projects.• Maintained a consistent track record of crafting relevant and timely offers, while incorporating downsells, cross-sells, and upsells to optimize revenue per call.• Devised client retention strategies that sustained renewal rates above 75% and elevated client lifetime value from $2000 to $2400 in 2021.• Systematized client onboarding, compliance and coaching processes, resulting in more than 87% of clients achieving their physique goals within the proposed timeline.• Cultivated robust relationships with vendors, ensuring smooth day-to-day operations.• Attained extensive industry knowledge and customer insights through hands-on client coaching experience.• Pioneered the development of the internal sales process and trained colleagues to ensure seamless implementation.

  • Executive Assistant

    • Jul 2016 - Present

    • Managed CEO’s online international meetings and in-person meetings, including reviewing agendas, taking detailed notes and distributing them to the team.• Planned CEO's travel arrangements, including scheduling, reservations, and creating detailed itineraries.• Conducted accounting and bookkeeping tasks, including managing expenses, tracking receipts and submitting for payment.• Created social media content and assisted with social media strategy.• Created professional presentations from concept to completion using tools such as Canva and PowerPoint.• Provided administrative support to Project Managers by using Asana and understanding the principles of Agile methodology. • Stayed up to date with laws and regulations, ensuring company compliance or when traveling abroad.• Demonstrated strong organizational skills, attention to detail, and the ability to handle multiple tasks under tight deadlines by coordinating complex calendars for the CEO, prioritizing inquiries and troubleshooting conflicts.• Acted as the primary point of contact for internal and external stakeholders, maintaining confidentiality and professionalism.

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  Rockingham General Hospital

  • Elanora Drive, Cooloongup, WA 6168

  • Hospital Oncology Pharmacist

    • Dec 2012 - Jul 2019
    • Elanora Drive, Cooloongup, WA 6168

    • Successfully managed the state hospital’s project for the rollout of the federal Pharmaceutical Benefits Scheme (PBS). Led and coached a diverse and cross-functional team of senior executives, doctors, pharmacists, pharmacy technicians, nurses, IT support, and other hospital staff, resulting in a 78% revenue increase. • Established and implemented Standard Operating Procedures (SOPs) to guide and support new pharmacists and pharmacy assistants in delivering chemotherapy services. • Collaborated closely with a multidisciplinary team consisting of medical professionals, nursing staff and other healthcare teams to provide ward-based clinical pharmacy services, ensuring optimum and safe therapeutic outcomes.• Provided coaching and education to dispensary staff, equipping them to deliver pharmacy services of the highest quality and patient care standards.

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  Genesis Pharmaceuticals

  • London, United Kingdom

  • Quality Assurance Officer

    • Oct 2016 - Mar 2017
    • London, United Kingdom

    • Collaborated with manufacturing sites in China, maintaining close communication to ensure precise data accuracy.• Managed the process of obtaining QA approval and archiving product information proofs from China.• Prepared quality assurance documentation for regulatory submissions.• Verified and documented the completion of tasks, ensuring accuracy and timely execution.• Prepared batch documentation for certification and performed pre-release checks for specified set of products.• Provided support and answer questions during inspections from authorities or clients.

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  Chelsea and Westminster Hospital NHS Foundation Trust

  • London, United Kingdom

  • Assistant Technical Officer

    • Jul 2016 - Oct 2016
    • London, United Kingdom

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  Parmelia Pharmacy

  • 1 Sutherland Parade, Parmelia, WA 6167

  • Pharmacist

    • Mar 2012 - Dec 2012
    • 1 Sutherland Parade, Parmelia, WA 6167

    • Conducted Quality Care Pharmacy Program (QCPP) to ensure high standards of safety, training, professional services and customer care are maintained, and to deliver excellent health care to the public.• Managed and developed dispensary, scheduling, and over the counter processes.• Supervised and counselled staff on providing OTC medication.• Ensured all customers received outstanding customer service whilst providing the best possible advice to maintain optimal health.• Continued quest for identifying new process to improve systems and demonstrated interest in understanding the business and industry.

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  LOCUM PHARMACISTS LTD

  • Locum Pharmacist

    • Aug 2011 - Mar 2012

    Worked as a locum pharmacist in Perth during this period of time. Details can be provided on request.

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  Jim Berry Pharmacy

  • 130 Marine Terrace, Geraldton, WA 6530

  • Pharmacist Manager

    • May 2011 - Aug 2011
    • 130 Marine Terrace, Geraldton, WA 6530

    •Conducted management and prepared pharmacy for upcoming events.•Coordinated Dose Administration Aid services for nursing home and private patients.•Handled Community Program for Opioid Pharmacotherapy.•Provided access and information regarding National Diabetes Services Scheme.•Handled and organised issues with payroll, and ensuring appropriate wages.

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  Optimal Pharmacy Plus Armadale

  • Shop 28/193 Armadale Central Shopping Centre, Jull Street, Armadale, WA 6112

  • Intern Pharmacist & Locum Pharmacist

    • Dec 2009 - Dec 2010
    • Shop 28/193 Armadale Central Shopping Centre, Jull Street, Armadale, WA 6112

    •Initiated and coordinated Dose Administration Aid service for the new pharmacy.•Organised monthly PBS prescription claim.•Conducted monthly DD safe check.•Trained and counselled staff on providing OTC medication.