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Amy Graniero
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- Customer Service
- Leadership
- Training
- Event Planning
- Microsoft Office
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Bio
Credentials
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Chef's Apprentice
Hillsborough Community College -
Controlling Foodservice Costs
National Restaurant Association -
Culinary Arts
Hillsborough Community College -
Customer Service
National Restaurant Association -
Event Planning Management
Hillsborough Community College -
Food and Beverage Management
Hillsborough Community College -
Food and Beverage Operations
Hillsborough Community College -
Hospitality Accounting
National Restaurant Association -
Hospitality and Restaurant Management
National Restaurant Association -
Hospitality and Restaurant Marketing
National Restaurant Association -
Hospitality Human Resources Management and Supervision
National Restaurant Association -
ManageFirst Credential
National Restaurant Association -
Purchasing
National Restaurant Association -
ServSafe Food Protection Manager
National Restaurant Association
Experience
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Wellness Coaches
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Upstate NY
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Certified Phlebotomy Technician/Field Wellness Screener
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Feb 2022 - Present
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Upstate NY
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First Watch Restaurants
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Tampa/St. Petersburg, Florida Area
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Team Lead
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Jan 2010 - Jul 2021
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Tampa/St. Petersburg, Florida Area
As a Team Lead I was responsible for operations during shifts, playing a hands-on role by keeping an eye on the big picture, setting priorities and troubleshooting problems.I took ultimate responsibility for addressing customers' needs and concerns, while listening to their feedback and correcting any issues that may have arisen. The goal being to ensure a memorably great experience for customers.I coordinated the actions of the front of the house wait staff through training new employees and understanding the strengths and opportunities of each staff member, while drawing on each employees skills as a situation warrants.I assisted in inventory management through counting of ingredients, packaging supplies and other essential items.I assisted in financial accounting at the end of each shift including taking and dispersing money to wait staff, counting and reconciling register totals, and preparing sums for deposits.
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The Cop Shop
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Tampa/St. Petersburg, Florida Area
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Restaurant Trainer
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Feb 2009 - Jan 2010
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Tampa/St. Petersburg, Florida Area
As a restaurant trainer for a family owned business I taught, coached, mentored and prepared front of the house trainees for their roles in the restaurant. I made a difference in the operational efficiency of the restaurant through constant improvement of the professional training programs.
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La Petite Academy
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Clearwater, Florida
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Pre Kindergarten Teacher
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Jun 2006 - Feb 2009
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Clearwater, Florida
As an educator I developed lesson plans and followed through with instruction in art, exploration, science, math, reading, writing, and motor skills.I observed and evaluated student's performance as well as prepared, administered and graded exams. I routinely met with parent's and school staff to discuss student's academic performance and implemented any changes that were deemed necessary.I consistently met and exceeded State, County and Corporate licensing rules and regulations.
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Mohawk Valley Health System
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Utica, New York Area
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Pharmacy Technician
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Jan 2004 - May 2006
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Utica, New York Area
· Input and filled prescriptions· Placed daily medication orders· Counted inventory and stocked medication· Prepared patient paperwork· Processed insurance claims· Obtained pharmacist approval· Implemented a system of excellent customer service
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Wegmans Food Markets
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Rochester, New York Area
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Pharmacy Technician
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Jan 1998 - Jan 2004
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Rochester, New York Area
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Education
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2022 - 2025Saint Elizabeth College of Nursing
Registered Nursing/Registered Nurse -
2002 - 2004
SUNY Polytechnic Institute
Bachelor's degree, Sociology -
2016 - 2018
Hillsborough Community College
Associate's degree, Restaurant, Culinary, and Catering Management/Manager -
2000 - 2002
Finger Lakes Community College
Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies
Suggested Services
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Industry Focus. “Hospitality”
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