Experience

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  Hart InterCivic

  • Austin, Texas Area

  • Proposal Coordinator

    • Apr 2019 - Mar 2023
    • Austin, Texas Area

    Providing:• Clear, result-driven corporate communications and internal communications• Metrics and deadline driven project management• Detail-oriented technical writing and visual design

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  Texas Department of Transportation

  • Austin, Texas Area

  • Technical Writer II, Procurement Division

    • Nov 2018 - Mar 2019
    • Austin, Texas Area

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  Texas Department of Transportation

  • Austin, Texas Area

  • Technical Writer III, Contractor for Sistema Technologies

    • Feb 2018 - Aug 2018
    • Austin, Texas Area

    • Collaborated with teams in three Right of Way Divisions• Revised and formatted existing playbook for enhanced functionality and TxDOT style compliance• Developed and wrote new playbook adhering to style, function, and Section 508 compliance• Revised and formatted 15+ procedure checklists for enhanced functionality and style compliance

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  Texas Department of Motor Vehicles

  • Austin, Texas Area

  • Technical Writer | Trainer | Contractor

    • Oct 2016 - Feb 2018
    • Austin, Texas Area

    • Updated 50 existing standard operating procedures (SOP) and wrote new SOPs• Developed internal communications and help documentation for the eLICENSING rollout, a first-in-nation electronic licensing application• Developed 50+ interactive PowerPoint training modules• Restyled and formatted all print documents, supporting electronic knowledge management goals• Revised documents for Section 508 accessibility compliance• Direct report to division director, assistant director, and quality program officer• Responsible for clear, timely executive communication• Effective collaboration with subject matter experts (SME) and supervisors

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  Peak Performers Austin

  • Austin, Texas Area

  • Technical Writer | Trainer | Research and Contract Specialist

    • Sep 2015 - Feb 2018
    • Austin, Texas Area

    Contractor known for:• Collaboration• Adapting to software and apps quickly• Executive communication and team skills

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  Hart InterCivic

  • Austin, Texas Area

  • Technical Writer | Independent Contractor

    • Sep 2016 - Oct 2016
    • Austin, Texas Area

    • Provided technical writing and copy editing for proposals in response to RFPs• Delivered expert document formatting adhering to corporate branding and style guide

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  Texas Health and Human Services Commission

  • Austin, Texas

  • Contract Specialist | Technical Writer | Contractor

    • Nov 2015 - Aug 2016
    • Austin, Texas

    Medicaid/CHIP Division• REVIEW TEAM: Interpreted policies, procedures, and regulations for Vendor Drug Program Re-Enrollment contracts• Evaluated vendor applications to ensure completeness, compliance, and adherence to legal requirements• Introduced workflow from Research Specialist role to the project team for solution to the new mandate of processing 500+ contracts• OUTREACH TEAM: Effective oral and written communications with vendors• Developed efficient systems and workgroup monitoring using database spreadsheets and help documents, successfully targeting and responding to short term and long term objectives

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  Texas Department of Criminal Justice - Office of the Inspector General

  • Austin, Texas

  • Research Specialist | Contractor

    • Sep 2015 - Oct 2015
    • Austin, Texas

    Medicaid/CHIP Division• Performed complex research work, developing, performing, and evaluating specialized research pertaining to Medicaid/CHIP program functions• Applied effective methods from this project to my next contract role, introducing an effective workflow to a new project

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  Hart InterCivic

  • Austin, Texas Area

  • Technical Writer | Independent Contractor

    • May 2015 - Jun 2015
    • Austin, Texas Area

    • Provided research, content development, and technical writing for proposals, white papers, and collateral pieces for electronic election systems• Adept at supporting the team project while working as a remote contractor

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  Heritage Studio of Photography

  • Yorkville, NY

  • Co-Founder, Assistant Manager

    • Sep 1985 - Apr 2005
    • Yorkville, NY

    • Contract management with public and private sector organizations and individual clients, adhering to requirements and timely execution of objectives• Technical documentation of management systems for efficient workflow• Initiated database metrics analysis resulting in a 25% increase in productivity and an optimized product portfolio for our target customers

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  Steffen Publishing

  • Holland Patent NY

  • Senior Visual Designer, Commercial Accounts

    • 1988 - Sep 1994
    • Holland Patent NY

    • Client relationship management and lead creative for commercial accounts• Project management responsibilities for commercial accounts including General Electric/Lockheed Martin, Faxton St. Luke's Healthcare, Fiber Instrument Sales (FIS), Girl Scouts of America, Munson Williams Proctor Arts Institute, Stanley Performing Arts Center and the Utica Symphony Orchestra• Supervised two graphic designers, while collaborating with production departments, to ensure projects completed on schedule• Company conversion to desktop publishing afforded me the opportunity to master new software, QuarkXPress, while maintaining the scheduled workflows

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  REVCO Pharmacy (fomerly Carls Drugs)

  • Rome, NY

  • Graphic Designer

    • 1986 - 1988
    • Rome, NY

    • Produced all marketing materials for regional drugstore’s in-house advertising agency• Met rigorous weekly deadlines, adhering to brand guidelines