Experience

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  Federation Asset Management

  • Sydney, Australia

  • Business Manager

    • Sep 2018 - Feb 2020
    • Sydney, Australia

    • Ensure a clean, safe and professional office environment at all times. • Worked closely with the CEO in all aspects of the business including investor relations, internal workstreams, and coordination of CEO’s contacts, inbox and diary.• Exec-level support and diary management for all 5 Directors.• Implement and refine policies & procedures for a more efficient working environment.• Organise travel, and itineraries for all staff.• Captain of corporate culture, plan and coordinate all internal/external events and daily fun in the office.• Process invoices, monthly expense reports with supporting documents and budget code indexes.• Direct contact with building management for repair/service, security and cleaning.• Health and safety officer, first aid holder and 30th floor fire warden.• Management of IT, contractors, suppliers, inventory and consumables.• HR responsibilities: interviews, onboarding & induction.• Management of the company website and LinkedIn.

• 

  amaysim

  • Sydney, Australia

  • Executive Assistant (Temp Assignment)

    • Sep 2018 - Sep 2018
    • Sydney, Australia

    4 week temp assignment as Executive Assistant to the CEO & Senior Leadership Team

• 

  ABC Television

  • Sydney, Australia

  • Legal Assistant (Temp Assignment)

    • Aug 2018 - Aug 2018
    • Sydney, Australia

    4 week temp assignment assisting the Legal Department with general admin, travel bookings and Personal Assistance to the Head of the Department.

• 

  Tesla

  • Sydney, Australia

  • Office Manager

    • Oct 2017 - Jun 2018
    • Sydney, Australia

    • Office administration and general support to the management team.• Maintain supply of all consumable requirements for all locations in Australia and New Zealand.• Ensuring the office was well presented at all times.• Coordinating and communicating activities for Head Office, country-wide and AU/NZ events.• Direct contact with building management for miscellaneous repair/service issues.• Arranging travel requirements for new staff.• WHS Officer for all of Australia and New Zealand locations.• Promoting great workplace culture by leading both the Social and Sustainability Committees.• Reconciling two management credit cards as well as my own.• Diary management assistance for my line manager (APAC Director).• Implementing and refining processes for a more efficient working environment.

• 

  Barkers Men's Clothing

  • Auckland, New Zealand

  • Office Manager

    • May 2016 - Aug 2017
    • Auckland, New Zealand

    • Responsible for all the administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the Office.• WHS Officer for Barkers and TopShop; send reports to management and keep the database updated.• Maintaining the presentation of the office at all times.• Assisting in the co-ordination of all HR/recruitment activity including interviews.• Implementing new company policies/procedures and ensuring employee compliance.• Coordinating and communicating activities for the Office, conferences all employee events. • Direct contact with building management for miscellaneous repair/service issues.• New Lease set up in Nomos, updating any additional information and documentation as required.• Arranging regular and complex travel requirements for all staff throughout the company.• In charge of stock/merchandise movement, control, write offs and reports for Head Office.

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  ACG Tertiary & Careers Group

  • Sylvia Park

  • Executive Assistant

    • Mar 2015 - Nov 2015
    • Sylvia Park

    • Manage CEO’s travel, diary, company credit card and minutes for management meetings.• Compose type and distribute letters, reports, emails, presentations and other documents.• Co-ordinate and manage the filing of documents, binding, printing, scanning and photocopy duties.• Process stationery and resource orders.• Manage travel arrangements for all companies under ACG Tertiary and Careers Group.• Manage company events and client corporate hospitality event invitations.

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  The NZ College of Massage

  • Auckland, New Zealand

  • Site Administrator

    • Aug 2014 - Mar 2015
    • Auckland, New Zealand

    • PA to the CEO during first week.• Co-ordinate and manage the filing of documents, data entry and photocopying.• Respond to phone/email enquiries and complaints daily with friendliness and professionalism.• In charge of daily orders, invoicing, PO’s, petty cash, banking and end of month reconciliation.• Ordering, maintenance and stock take of office stationery, equipment, products and uniforms.• Implementing new processes and sharing these nationwide.• Student liaison to ensure completion of enrolment paperwork and send to Head Office for processing.• Record keeping of enrolments, organising interview times between potential students and the tutors.

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  Smart Models

  • Auckland

  • CFO

    • Nov 2012 - Jan 2015
    • Auckland

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  JLL

  • Auckland, New Zealand

  • Executive Assistant

    • Aug 2013 - Nov 2013
    • Auckland, New Zealand

    • Exec-level support to 9 Property and Facilities Managers of Property & Asset Management division.• Managed and maintained Manager's Outlook calendars. • Organised events, travel, corporate agendas and itineraries; plan and coordinate corporate luncheons.• Processed monthly expense reports reflecting supporting documents and budget code indexes.• Collaborated with Property Managers to facilitate accurate and timely writing, editing, and preparation of final copy proposals from draft to distribution.• Proof, edit and format proposals, internal and external releases to ensure accuracy and consistency.• MRI Lease Admin including lease setup, rent reviews, OPEX wash-ups and updating client information.

• 

  Air New Zealand

  • Smales Farm

  • Online Support Consultant

    • Feb 2011 - Aug 2013
    • Smales Farm

    Online team consultant (28 Oct 2011 – 23 Aug 2013)* Monitor emails (web query inbox) log, investigate and reply. * Respond to a high volume of external and internal telephone enquiries daily with friendliness and professionalism. * Keep current with all product /systems knowledge. * Dealing with and resolving customer complaints and concerns. * Providing assistance with/referring customers to our information packed website and other appropriate resources if required.Contact Centre Consultant (28 Feb 2011 – 28 Oct 2011)* Answering inbound Contact Centre calls. * Dealing with and resolving customer complaints and concerns. * Asked to run meetings for my team and presentations for other teams on occasion.* Organise the team for social events, editor of our team magazine and on the social club committee for the contact centre.

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  Function Staff

  • New Zealand

  • Promotions Manager

    • Feb 2009 - Nov 2010
    • New Zealand

    * Customer satisfaction - meeting and exceeding customer demands and business requirements. * Key account management – implementation of marketing activity and promotional sell in/sell thru with key account banner groups. * Customer acquisition and retention. * Customer service and money handling. * Involved in the recruitment, training and management of my own teams. * Working within budget I ran a successful number of nationwide sale promotions for a very well known brand setting up teams in Auckland, Wellington and Dunedin. * Built rapport with clients. * Provided multi-faceted support for the company owner, often interacting with celebrities, politicians and corporate executives, exercising diplomacy and discretion at all times.

• 

  Takapuna Bar

  • Auckland, New Zealand

  • Bar Manager

    • Nov 2008 - Feb 2009
    • Auckland, New Zealand

    * Created and maintained a cohesive and productive work environment, ensuring timeliness and efficiency of nine staff. * Customer service and money handling, daily banking. * Building a rapport with customers, resolving face complaints and enforcing liquor laws where required. * Plan and manage staff hiring, training. * Paying out and resetting gaming machines. * Opening and/or closing of bar dependant on shift. * Ensuring the dining, bar, storage facilities and other work areas are kept clean and up to the standard.

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  Pacific Boarder

  • Vancouver, Canada Area

  • Customer Service Cashier

    • Oct 2007 - Oct 2008
    • Vancouver, Canada Area

    * Front line customer service and taking calls. * Money handling. * Training staff.

• 

  ANZ

  • Auckland, New Zealand

  • Customer Service Officer

    • May 2000 - Jun 2007
    • Auckland, New Zealand

    * Front line customer service and taking calls. * Money handling. * Training staff.

• 

  Big White Ski Resort Ltd

  • Executive Assistant

    • Sep 2005 - Apr 2006

    Call Centre work for the first couple of months and then Executive Assistant to the Senior Vice President of the Ski Resort (Michael J Ballingall) for the remainder of the season.

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  Samesun Backpaker Hostels

  • Vancouver, Canada Area

  • Bar Manager

    • May 2005 - Sep 2005
    • Vancouver, Canada Area

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  McDonald's

  • Wairau Road

  • Customer Service

    • Jul 1997 - Dec 1999
    • Wairau Road

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  Foodtown

  • Glenfield Mall

  • Bagger

    • Aug 1996 - Jul 1997
    • Glenfield Mall