Experience

• 

  Hibu

  • United States
  • Advertising Services
  • 700 & Above Employee

  • Digital Service Consultation Coordinator

    • Apr 2023 - Present

    My responsibilities includes coordinating work and processes for the department consultants, troubleshooting issues with product onboarding, and opening support tickets for issues. I assist the department manager with account research and I'm able to balance my regular duties with one-off situations and special projects. Daily work and special projects require time management to ensure the reports I run and work are completed so that the digital products can move forward in production.

  • Quality Assurance Editor

    • Jan 2020 - Apr 2023

    I was specifically selected for this position, along with 10 others from the entire Quality Assurance team. The department was created to give our customers a better experience with their initial website previews. We look at the sites when they are completed and make any and all improvements to them through writing, design, and functionality. We strive to make them the best websites we can for each customer. In addition, I'm asked on occasion to perform support tasks for our manager from reporting to department feedback. I also work on a variety of pilot and special projects for our senior management team. Often, these are time sensitive, and my extensive knowledge of other departments' processes make me a good candidate as I can start them with minimal training.

  • Quality Assurance Analyst

    • Jul 2019 - Mar 2020

    Review website proofs, search campaign optimizations, and Pay Per Click campaigns to provide feedback to respective departments regarding any mistakes or improvements.

  • Associate Manager, Digital Service Consultation

    • May 2017 - Jul 2019

    Managed a team of 7-12 consultants (based on department size). Provided supplemental training during team meetings, monthly and quarterly evaluations, coaching and developmental notices. Worked on monthly reporting, WIP completion, and provided feedback on daily work. We had daily manager meetings to discuss productivity and department policies.

  • Digital Services Team Lead

    • Oct 2015 - May 2017

    Serve as liaison between our team and the Associate Manager. Answer questions, mentor, train, and observe consultants and manage my own accounts.

  • Various Digital Services Roles

    • Nov 2013 - Oct 2015

    The production side of the company changed so much within this time frame that I held several roles as part of restructuring of the department. I can explain these more in depth if necessary. They include:- Website Specialist- Digital Support Specialist- Website Consultation Writer

• 

  Polk Elementary School - Now Closed

  • Cedar Rapids, IA, United States

  • Enrichment Coordinator

    • Oct 2008 - May 2013
    • Cedar Rapids, IA, United States

    - Coordinate activities, field trips, and guests at the elementary school. This includes transportation, payment, and meals. - Coordinate and report volunteer hours to the school district, as well as federal work study program students, local Big Brothers Big Sisters volunteers. - Coordinate and manage any other internal activities/programs such as Adopt-A-Family during Thanksgiving and Christmas, school-wide competitions, and behavior programs. I have a binder of my day-to-day responsibilities if necessary.