Bio
Experience
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Corporate Account Manager
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Dec 2020 - Present
• Develop and maintain strong working relationships with all the different parties (vendors, customers, carriers)• Communicate back to the team any issue or potential issue with an order as well as anyother pertinent information • Develop and maintain a working knowledge of the customer’s requirements• Produce different customer reports as required• Share customer/carrier concerns with the sales/marketing group, planning group and dispatch group as appropriate• Send Rate Quotes to Clients• Book pickup and delivery appointments as required and reflect these in the system• Quickly build accurate orders in the system to reflect the customer’s needs andexpectations so that the planner can see each order as quickly as possible• Receive calls and book orders when required• In concert with the planning strategy for the region, solicit established customers in effort to secure freight, follow up and build orders as appropriate when required
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Owner / Developer
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May 2012 - Present
Owner and Head trainer. Developing kids on ice and off ice skills. Developed players that have moved on to CHL, NCAA, CCHL, BCHL , USHL & Prep.
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Founder & Owner
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May 2012 - Present
Spring / Summer AAA hockey program for kids aged 7-16
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Real Transport
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Vaudreuil-Dorion, Quebec, Canada
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Logistics Coordinator
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Mar 2016 - Dec 2020
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Vaudreuil-Dorion, Quebec, Canada
Coordinate with customs (CBSA & CBP) & clients to ensure that transport drivers customs documents are in order for border crossing .Responsible for communication with clients, efficiency and the resolution of any transportation issues.Facilitate the shipping of products from one destination to another. Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay. Receives products and coordinates delivery. Prepares loads for shipment.
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Hockey Quebec
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Lac St-Louis
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Coach
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Aug 2005 - Aug 2018
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Lac St-Louis
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Associate Coach
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Oct 2016 - May 2017
Coaching & Administrative responsibilities :Player evaluations & Development Practice planning Team video analysis Bench Management & In game adjustments Team Systems: Offensive & Defensive Special Teams : PP & PKOrganizing off ice training with specialists Coordinate with league officials Work with players individually & as a team during practices and supervise off ice workouts.
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Head Coach
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Aug 2013 - Oct 2016
Coaching & Administrative responsibilities :Player evaluations & Development Practice planning Team video analysis Bench Management & In game adjustments Team Systems: Offensive & Defensive Special Teams : PP & PKOrganizing off ice training with specialists Coordinate with league officials Work with players individually & as a team during practices and supervise off ice workouts.
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Associate Coach
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Aug 2015 - Aug 2016
Coaching & Administrative responsibilities :Player evaluations & Development Practice planning Team video analysis Bench Management & In game adjustments Team Systems: Offensive & Defensive Special Teams : PP & PKOrganizing off ice training with specialists Coordinate with league officials Work with players individually & as a team during practices and supervise off ice workouts.
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Customer Service Sales Representative
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May 2009 - May 2014
• Reviewed contract renewals of old and new clients. • Responsible for customer service, duties include answering customer queries, problem solving and providing detailed information on new products. • Worked with new customers in the development of new accounts and the implementation of new systems. • Assisted in the development of new policies and procedures. • Generated widespread demand on delivery leads. • Performed market research surveys on customer needs and requirements. • Prepared weekly sales reports for the sales management. • Generated repeated business through successful client follow-up. • Wining back customers that were dissatisfied through extensive customer service. • Disapproved or approved change orders as deemed necessary.
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Education
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2006 - 2009Concordia University
Bachelor of Commerce (B.Com.), Business/Commerce, General -
2003 - 2006CEGEP - John Abbott College
D.E.C., Commerce -
Hockey Canada
NCCP Level 3 HP1 High Performance, Coach
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