Experience

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  Click Travel

  • Birmingham, England, United Kingdom

  • Senior Business Travel Consultant (Home Working)

    • Oct 2018 - Aug 2020
    • Birmingham, England, United Kingdom

    - At CLICK my role is to “Deliver the Perfect Solution” in order to sustain optimum results for clients and shareholders. To deliver high end service to our Corporate and VIP clients. Booking all aspects of Business travel; Air, Hotels, Low cost carriers, Car hire, Chauffer’s, Trains, Visas to worldwide destinations for our discrete clients.- Answering calls and emails from clients in a polite, efficient and professional manner- Handling all travel requirements including complex flight itineraries - Dealing with amendments, cancellations, schedule changes etc. including ticket re-issues and fare recalculations- Solving problems and offering practical, expert advice- Maintaining an outstanding level of customer service at all times- Good Knowledge of nett, consolidated, published, inclusive tour and cat 35 fares- Customer focused and service oriented, Results-Driven, Adaptable and Motivated to learn- Central Reservation System – Galileo

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  Luxury Holidays Direct

  • London, United Kingdom

  • Senior Sales & Business Account

    • Sep 2008 - Sep 2018
    • London, United Kingdom

    - Ability to successfully communicate at all levels, demonstrate industry and product expertise required to maintain profitable growth and a strong market presence- Possesses exceptional interpersonal, engagement, communication and negotiation skills and abilities to develop positive relationships from board to grass root level- A motivational and inspirational leader capable of coaching and empowering individuals to enable them fulfill their potential whilst ensuring they make positive contribution to business- Specializing in promoting luxury hotels for defined needs in specific areas around the world - Target clientele are top end luxury travelers – Honeymooners and Business clients- Proper sales profile with up to date understanding of contracts and featured products, catering to people from all walks for society, managing variety of web-based travel arrangements, tele-sales and managing key accounts.- Had learnt extensively about branded hotels, their contracts/ functionalities & clients, maximum exposure of trade - Unique Experience- Meeting Targets, KRA’s and SLA with willingness to travel are part of my job * Luxury Holidays Direct is trading brand for Sunset Travel Ltd, catering to direct customers, key travel agents and home based travel specialist

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  World Wide Flights

  • Senior Sales Executive

    • Jan 2008 - Sep 2008

    - Dealing with walk-in customers, managing a variety of business travel arrangements including sale over telephone- Meeting Targets, KRA’s and SLA were part of my job- GDS - Amadeus, World-Span* Worldwide Flights based in London catering long haul flights, city breaks and package holidays

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  INDEBO - INDIA

  • New Delhi Area, India

  • Supervisor MICE

    • Apr 2006 - Dec 2007
    • New Delhi Area, India

    - Managing operations related directly to the sales and inventory of the organization- Strategizing new techniques and theories to improve sales and customer relation- Building bridges with exclusive networking and meeting suppliers for consistent & progressive performance within the trade- Assisting product department in preparing itineraries, cost, packages and ultimately initiating product development* INDEBO INDIA is a destination management company catering international travelers whilst MICE- Marketing, Incentives, Conferences and Events

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  lastminute.com

  • Woking, Surrey

  • Sales Executive

    • Jun 2005 - Jan 2006
    • Woking, Surrey

    - Hands on experience of world’s best travel and hospitality market by associating with top companies like Travelocity, Expedia.com, Med hotels, holiday extras, Deckchair, T-pro, Sky Travel, Miki-Rex, Hotel connect, Bargain holidays, Times, Cheap Flights, Telegraph, OTC etc.- Reservation specialist for flights and hotel packages for Corporate and European cliental- Specializing in Dynamic Packages - Inbound and Outbound

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  ebookers (MrJet)

  • New Delhi Area, India

  • Team Lead

    • Feb 2000 - Apr 2005
    • New Delhi Area, India

    - Managing team’s for helpdesk, data loading and contract checking. - Assisting sales floor as backend for land products (Hotel, Car, Transfer & Insurance) and it’s auxiliaries- Initiating new processes and strategizing it with senior manager- Coach, counsel, motivate, appreciate and guide team / sales consultants - Identify training needs of team members and provide feedback to training department- Ensure team members meet all team targets / KRA- Ensure all follow-ups are done within the set deadline- Compile productivity and error reports on a daily basis- Ensure quality checks, report monitoring and team briefings- Monitoring, loading, maintaining and logging hotel contracts and database- Taking escalated calls of suppliers and providing firm & adequate solution - Ensure that the team remains high on motivation and works as a cohesive force- Ensuring front to end resolution of queries hitting helpdesk via emails and phone - Ensure discipline, control absenteeism and telephone etiquette of the team members