Experience

• 

  Zovio

  • San Diego

  • Enrollment Services Manager

    • Jul 2013 - Aug 2019
    • San Diego

    • Leading 20 to 30 Sales associates, operating 7 days a week while overseeing all elements of sales and operations with an average retention rate of 85% resulting in annual revenue growth.• Consistently achieved annual revenue targets and exceeded Q4 of 2018 and Q1 of 2019.• Effectively manage department’s monthly budget of >$280,000.• Identify and develop up-sell opportunities.• Proactively monitor and report on customer usage and success to internal teams.• Understand the competition and the ability to apply strategies and tactics successfully in the market. • Create and maintain effective, trusting, and respectful relationships with customers. • Create and deliver reports to highlight clients’ strategic successes to Executives and provide ongoing recommendations for further optimization.• Partner with Marketing team to rollout new tactics and strategies, including targeted online campaigns, oversee budget management and train sales reps.• Oversee performance review process including salary adjustments, position promotions and terminations.

• 

  Bridgepoint Education

  • United States
  • Education Management
  • 700 & Above Employee

  • Lead Enrollment Service Advisor

    • Jan 2011 - Jul 2013

    • Exceeded production, retention and referral budget in 2011, 2012, Q1 and Q2 of 2013.• Awarded top Military Enrollment Advisor in 2012.• Managed client accounts achieving 42% lead conversion rate (company average 21%) and 87% client retention rate (company average 58%).• Effectively set goals and objectives, develop timelines, and identify and prepare for roadblocks that may occur during a task/project. • Effectively marshaled and utilized resources (people, budget, material, and support) to exceed expectations.• Made timely and effective decisions through analysis, collaboration, experience, and judgment.

  • Lead Financial Services Advisor

    • Jun 2010 - Jan 2011

    • Achieved Lead FSA within 3 months of position.• Increased client retention from 74% to 85%• Worked closely and cooperatively with Enrollment Services to help assist with financial related matters. • Proficient with REAP and CampusVue to analyze and assess variety of student concerns. • Essential duties included the collection of financial documents, outbound dials and email communication to active and prospective clients.

• 

  Nakhshab Development and Design (NDD)

  • San Diego

  • Account Executive

    • Feb 2008 - Mar 2010
    • San Diego

    • Generated $500,000 in new business in 2008 and $800,000 in 2009.• Created and implemented marketing strategies to increase retention and acquire new partnerships. • Conducted research for services including structural engineering, development, design-build, construction, and LEED achievement strategies for the firm. • Results driven sales and account management with a track record of exceeding new business goals. • Focused on generating significant growth in the target market. Leader in planning and executing successful sales strategies and new market development.