Experience

• 

  Sprinklr

  • Senior Renewal Account Manager
• 

  ForgeRock

  • San Francisco, CA

  • Renewals/Customer Success Account Manager

    • Mar 2019 - Jan 2024
    • San Francisco, CA

    Responsible for the ongoing sales renewal cycle for ForgeRock customers. From proactively connecting with customers as they on board, to regular milestone touch points throughout their ForgeRock journey. From interpreting customer agreements to forecasting, creating, negotiating and finalizing on...

• 

  Oracle

  • Pleasanton, CA

  • National Account Manager

    • Sep 2007 - Mar 2019
    • Pleasanton, CA

    Managed support renewal contracts for Key Accounts. Developed relationships with clients to ensure timely renewal of their support services. Worked with internal teams to make sure that all technical and administrative issues are resolved. Educated customers on business practices and any associat...

• 

  Citi

  • Personal Banker

    • Jan 2007 - Sep 2007

    Responsible for creating, managing and executing on a sales plan to achieve monthly sales goals, while ensuring that clients get the service and products they need.• Customer Service: Offered quality financial and transactional service to Citibank customers. Aimed at resolving the customer’s issues in a quick and effective manner. • Financial Analysis: Analyzed the financial situation of every client for unfulfilled needs and proactively educated them on various options provided by Citibank. Acquired and maintained current knowledge of the relevant products and services offered by Citibank and its competitors. • Operations: Supported management by running and analyzing various financial reports for conformance with federal and bank regulations.

  • Financial Associate

    • Feb 2006 - Jan 2007

    Provided quality customer service to Citibank clients while doing a need based financial analysis to help build deeper and stronger customer relationships.