Experience

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  ProCredit Bank BiH

  • Sarajevo, Federation of Bosnia and Herzegovina,...

  • Deputy Head of Department

    • Jan 2024 - Present
    • Sarajevo, Federation of Bosnia and Herzegovina,...
• 

  Vienna osiguranje VIG

  • Bosnia and Herzegovina
  • Insurance
  • 1 - 100 Employee

  • Head of Sales Management Department

    • May 2023 - Jan 2024

    • Creating, updating and implementation internal acts from the domain of competence, in accordance with legal regulations, regulatory requirements and professional standards• Defining work technology in the Department, and controlling its implementation• Participation in the definition of the business plan within the scope of the Department and monitoring the implementation of the plan• Coordination of operations and activities in the Sales Management Department for the purpose of adequate implementation of legal and by-laws of the regulator, as well as internal acts• Preparation of specifications, testing and improvement of sales applications• Proposing a business strategy for the development and improvement of the sales system of all sales channels• Continuous assessment of needs, initiation and organization of timely activities on planning, proposing, creating and implementing new products and improving existing ones• Analysis of market trends• Management of the premium administration segment, and timely reporting to the company's Management• Management of processes for receiving and processing client’s complaints • Management of the work efficiency of employees of the Sales Management Department• Participation in the creation and application of general, special and supplementary conditions, as well as the insurance tariff• Leading the Company's projects

  • Head of Technique Insurance Department

    • Jul 2022 - May 2023

    • Creation, updating and implementationthe internal acts from domain of competence, in accordance with legal regulations, regulatory requirements and professional standards• Management of processes in order to maintain an adequate system of internal controls in the Department• Management of the Department's employees with the development and upgrading knowledge• Planning, organization and management of the Department's activities with the aim of maintaining the continuity of business processes• Defining work technology in the Department, and controlling its implementation• Participation in the definition of the business plan within the scope of the Department and monitoring the implementation of the plan• Cooperation with internal and external auditors and other control institutions• Participation in the development and realization of new products• Participation in the creation and application of general, special and supplementary conditions, as well as the insurance tariff• Leading and participating in the Company's projects• Monitoring the work performance of employees of the Department of Insurance Techniques• Participation in activities related to the reinsurance field

• 

  Sparkasse Bank dd BiH

  • Bosnia and Herzegovina
  • Banking
  • 200 - 300 Employee

  • Head Of Payments Department

    • Feb 2018 - Jul 2022

  • Project Manager

    • Aug 2017 - Feb 2018

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  ProCredit bank

  • Germany
  • Banking
  • 700 & Above Employee

  • Project Manager

    • Feb 2014 - Jul 2017

    The main responsibilities included:In the area of individual projectsProject documentation preparation according to the project management methodologySupport and defining objectives , project scope , budget and results that support business goals in collaboration with management, head of departments and other involved partiesInitiating projects in accordance with the requirements of the Board and identified potential needsEstimate the resources and participants needed to achieve project goalsAssign tasks and responsibilities to appropriate staffManage the development of the projectConstant links with stakeholders in the projectEffective , timely and clear notification of team members and the Board of expectations concerning projects that are in preparation, current project or finalized projectsTesting delivered technical solutions and ensure their adequacyCompile complete project plans and documents relating to communications Adequate project documentationIn the area of portfolio projectsKeeping records of on-going projects (portfolio of projects)Adequate reporting of the Management Board on the progress and fulfillment of objectives , deadlines and project budgetConducting analysis after completion of the project and report making recommendations on how to identify successful and unsuccessful project elementsOther ReportingOtherTraining , mentoring , motivating and supervising employees who participate in testingConstruction , development and fostering of business relationships that are important for the success of the projectCompile best practices and resources for the execution and management of the projectManage the relevant internal documentsEnsuring adequate documentation

  • Project Manager

    • Nov 2016 - Mar 2017

    Project Manager on CRM Project manager on project implementation of the CRM ( Customer Relationship Management application)Main responsibilities included:Project documentation preparation according to the project management methodologyCoordination of testing teamOrganization and providing training for all employees of the bankOrganization and holding presentations for process ownersCommunication with software provider Reporting to the Management Board and project sponsor about status of the projectSee less

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  ProCredit bank

  • Germany
  • Banking
  • 700 & Above Employee

  • Project Manager on impementation of core banking system

    • Oct 2012 - Feb 2014

    Project manager on project implementation of the core banking system Main responsibilities included:Project documentation preparation according to the project management methodologyCoordination of testing teamOrganization and providing training for all employees of the bank Organization and holding presentations for process ownersCommunication with software provider Reporting to the Management Board and project sponsor about status of the project

  • Head of general service department

    • May 2012 - Feb 2014

    Supervision all business activities related to payments and administration unitsPreparing and proposing internal regulations governing bank operations from the domain of payments : cash management, national and international payments – front I back office, administration of accounts, card business operations, electronic banking, forced collection and internal acts from the domain of administration business of the bankProject manager of the implementation of the core banking system Training of new and existing employees Direct reporting to the Management Board of the BankMonitoring and organizing testing of software modules that are used in the operations of the bank, which relate to the cash business, domestic and international payment transactions, account administration, electronic banking, card transactionsReporting to the external organizations

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  ProCreditbank

  • Sarajevo

  • Head of Payments

    • Feb 2006 - May 2012
    • Sarajevo

    Supervision of all activities in Payments department, including payment processing unit and e-banking and as of March 2010. responsibilities are extended on card business operations, branch support unit and documentary businessPreparation and proposal of Internal acts related to cash business, na...

• 

  ProCredit bank

  • National Payment Coordinator

    • Mar 2004 - Jan 2006

    Day-to-day operational work in collection of orders for sending and receiving and forwarding those to branches in their national payments system, with supervisor role Verification of SWIFT messages MT 103 & MT 102, input and preparation of all other types of SWIFT messages.SWIFT correspondence with other business banks in countryTesting and supervise of disaster recovery locationAll activities related to establishing Central Register of accountsKeeping statistics on National PaymentsPreparation of reports to accountingMaintaining records on disputable orders, recoveries and receivables based on National PaymentsSupervision and organization of reporting to Central registers of accounts to Central bank BiH, APIF and Tax officeProposal of procedures for national paymentsInitiation of organizational changes in national payments departmentTraining, Development and Performance Discussions with subordinatesAd-hoc projects, as requested by Management

  • Outlet Manager

    • Jan 2003 - Mar 2004

    Main responsibilities included:Projection of operational activities in sense of liquidity needs in the outlet included cooperation with Treasury department Verification of payments orders with higher amounts Preparation reports to AccountingAll other activities related to management of the outlet

  • Desk officer/Client advisor

    • Dec 2000 - Feb 2003

    Main responsibilities included:• Administration: Quick and precise processing of technical and form-filling activities related to selling the bank's services• Providing the client with correct and important information regarding the terms and conditions of services offered• Handling client objections: finding constructive solutions to client problems • Courteously offering of further adequate services that might be of interest to client, and where appropriate• Opening, Closing and blocking of accounts• Advising clients on adequate methods of payment (National, International)• Keep in contact with the client after the account opening• Processing opening and closing of term deposit accounts• Replacing the outlet coordinator when necessary