Experience

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  DHL Express Egypt

  • Egypt
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Air Capacity Sales Manager

    • Jul 2023 - Present

    • Responsible for executing the Sales Strategies and implementing related business objectives across the country in line with the Aviation Sales Manager in Bahrain as well as with the commercial manager.• Align load plan twice weekly with NCG team.• Managing & reporting monthly profit vs. target.• Reporting weekly sales and new business leads to Bahrain main office & Commercial Manager.• Maintains close working relationships with existing customers and generate new business from new and existing customers. • Responsible for customer satisfaction (Primary customer target will be small and medium sized agents most effectively serviced via tele sales 60% of time will be assigned to soliciting accounts via phone or online calls). • Conducting face to face meetings (Required in primary markets assigned). • Responding to pricing and RFQ requests from assigned customers. • Work with internal support team to maximize sales and revenue growth.• Gather detailed information related to accounts, identify decision-makers, and understand strategic business challenges and priorities. • Target Freight Forwarder, Airlines, and IAC (Indirect Air Carriers) accounts to meet DHL targets.• Lead development of sales strategy for the entire region: value proposition, market segmentation, strategy and differentiation, market insight, brand strategy and industry trends, white space opportunities.• Facilitate integrated/cross business decisions on sales articulate sales policy, procedures, and guidelines to support strategy implementation.• Develop and maintain organizational capability and participate in the talent management process.• To create maximum awareness of CF GSA and cargo charter products and services with the aim to acquire new regular business.• Regularly communicate and update customers with the company's new SRS, capacity, products, facilities, and developments.

  • Freight Desk Manager

    • Jul 2020 - Present

    Plan, create and implement tailor made solutions for Key clients for movement of both General Cargo and Dangerous Goods and ensure their profitabilityManage all commercial decisions like (pricing/ strategies) related to Air & Road with full alignment vrs country national results Develop common traffic methods and volumes in cooperation with the respective DHL business units for both Air and Road Transportation for the whole regionPlan and implement development (both unique and standard) in Air and Road Transport operationsManager the needs and expectations of selected major customers whose requirements often sit in Off Net solutions and work with nominated support staff in order to ensure we satisfy all requirements of these key accountsManage the relation with suppliers to enhance the service level we offer to the customersFormulate freight strategy and organize its implementation for own country and the rest of the countries in the Middle eastEvaluate function performance and business results and initiate improvementsAnalyze market and company data and act accordinglyChart needs and plan training for both internal and external clientsInitiate & create appropriate billing tool for Economy Select Product Monitor billing quality in terms of timing and process output quality

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  DHL

  • AirFreight Coordinator

    • Apr 2017 - Jun 2020

    This position is responsible to quote clients and overseas agents in a timely and accurate manner. Thisposition is also responsible for communicating and establishing excellent relationships with air carriers,overseas agents and co-workers to ensure the best possible and most competitive rates while ensuringoperational excellence, high productivity and customer satisfaction.*Key Responsibilities: Coordinate all Air Import/Export Freight activities, including quotation, booking, documentation, dataentry, Shipment tracking and tracing, billing, arranging deliveries, among others responsibilities. Issue bills and invoice to clients and agent and organize documentations and properly keep allshopping records. Communicate on a daily basis with airlines, vendors, truckers, customers, warehouse contact, salesrepresentatives and overseas offices. Knowledge of air carriers and schedules Comply with all Canada customs, IATA and Transport Canada regulations and requirements Issue IATA & CASS reports as required Verify weights and dimensions of cargo Advise clients concerning: terms of delivery & payment, Air insurance, Air Services, transportalternatives, etc. Handle requirement for dangerous or controlled goods and ensure to have proper export controlledpermits, licenses, etc. Report to air freight Manager Monthly Performance P/L Provide Sales lead for Air freight Manager, Sales Manager. Follow up quotation with the clients Check the payable invoice before sending to accounting department. Monitor outbound/ inbound traffic activities for load quality and accuracy. Ensures all documentation, such as invoices, AWB and other related documents for outbound/inbound shipments is completed accurately and forwarded to the appropriate party. Maintenance of CRM system (Maximizer) , input clients date , keep update  Handling Export desk, preparing HAWB & MAWB, ACS booking and TGV entry for DHL flights.

  • Key Account Executive

    • Sep 2013 - Apr 2017

    •Handles critical and direct needs and service of the company's Key customer such as (SIEMENS, HONDA, Johnson & Johnson, AMICO, TAMER, etc.. ) by following up with DHL network information and get in touch with customers accordingly to ensure that customer’s shipments are delivered at the earliest.• Report, evaluate and investigate recurring operational problems/ service failures that are highlighted through customer and traces and then direct the information accordingly for corrective actions to be taken.• Maintains report for specific performance of each Key account base on shipment transit and local approval requirement in clearing customer's shipments.

  • Import Clearance Agent

    • Sep 2012 - Sep 2013

    Taking care and following up on held shipments to get it clear from customs with all kinds of approvals (CITC, SFDA, MODA, MOI and etc..) and support customer to provide explanation letters and approvals to clear the shipment to be able to deliver it to final destination.

  • Front Line Advisor

    • Dec 2011 - Sep 2012

    • Provides efficient and professional Call Center support upon interaction with customers’ inquiries over the phone. • Registers bookings and/or other instructions for the Courier/ Customer such as Payment, Potential Client leads, etc.• Registers First Time Resolution, Quick Action Request, and Traces/ Complaints in reference to customer queries, deliveries, arrivals, delays, etc.• Advises customers regarding service changes, updates and restrictions especially in countries implementing their exclusive policies.• Promotes DHL Express services such as Express Services, Insurance, Time Definite deliveries that would expedite, secure and simplify customers’ needs.

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  Hindawi

  • Cairo, egypt

  • Markup Specialist

    • Jul 2009 - Nov 2011
    • Cairo, egypt

    -Receiving the original manuscript and all the data needed from the database (CPS). Reformatting the manuscript to in-house style using Oxygen (XML Editor) and MS Word. Adding figures and XML codes in XML file. Putting figures files, cover, and XML folders and using Afec tool to Convert XML file to pdf, Mobi and Epub. Comparing the output with original file. Adding any corrections required for the book. Upload the final product to the database (CPS).