Experience

• 

  Confidential

  • Kuwait

  • Admin & Operation Manager

    • Jan 2022 - Present
    • Kuwait

    Supervised the successful implementation of new ERP software, ensuring a seamless transition.Audited company policies and prepared comprehensive reports for the general manager's review.Assisted in general manager duties and responsibilities, contributing to overall operational effectiveness.Prepared and equipped staff for executive meetings, ensuring their readiness and engagement.Collected data from various departments to finalize the company's plan, incorporating input from all stakeholders.Coordinated cross-disciplinary team members to meet project requirements, deadlines, and schedules.Conducted effective meetings to identify and resolve issues, fostering collaboration and problem-solving.Maintained a proven track record of submitting project deliverables that met high-quality standards.Prepared status reports by analyzing and summarizing relevant information, providing accurate project updates.Established and executed effective project communication plans, ensuring effective information flow.Facilitated change requests, ensuring all parties were informed of schedule and budget impacts.Coordinated the development of user manuals, training materials, and other necessary documents.Identified and developed new opportunities with clients, contributing to business growth and success.Managed customer satisfaction during the project transition period, ensuring a smooth handover.Conducted post-project evaluations, identifying successful elements and areas for improvement.Ensured flawless execution of the sales and ordering process, delivering exceptional customer experiences.Coordinated with internal resources and third-party vendors, ensuring seamless project execution.Successfully delivered projects on-time, within scope, and within budgetary constraints.Conducted employee interviews to assess competency levels and support hiring decisions.Collaborated with existing departments to present promotions and advancement opportunities to management.

• 

  Posta Plus

  • Kuwait

  • Administration Manager

    • Jan 2021 - Apr 2021
    • Kuwait

    Implemented various company policies and submitted final reports to the Regional HR Manager.Prepared the annual budget for the department, ensuring effective financial planning.Controlled purchasing costs, optimizing procurement processes and expenditure.Built and maintained strong supplier relationships, ensuring reliable and efficient supply chains.Oversaw the daily workflow of the department, ensuring smooth operations and productivity.Maintained department records and generated reports, ensuring accurate and up-to-date documentation.Finalized the company's plan by collecting data from different departments, fostering collaboration.Organized company events, schedules, and training courses to support the company's development needs.Conducted and managed all required legal tasks, providing advice and reviewing policies and procedures.Collaborated with other departments to ensure due diligence, risk management, and compliance with laws.Coordinated with cross-disciplinary team members to ensure alignment with project requirements and schedules.

• 

  International House Institute (IHI)

  • Kuwait

  • Admin & Operation Manager

    • Oct 2010 - Mar 2019
    • Kuwait

    Improved operational systems, processes, and policies to support the organization's mission and enhance management reporting and information flow.Managed and enhanced the effectiveness and efficiency of Support Services (all Managerial Departments) through process improvements and better coordination between support and business functions.Developed company procedures and policies to optimize work practices and organizational structure.Held regular meetings with the Executive Director for fiscal planning and strategic discussions.Presented ideas for process improvements with a positive and constructive attitude, fostering a culture of innovation.Issued registration statistics for trainees and facilitated their certification with the General Authority for Applied Education and Training.Oversaw and provide guidance to the front office staff on a daily basis.Managed vendor relationships for office supplies, marketing campaigns, and maintenance.Updated and maintained information lists for office and trainee materials, registration intake, and other relevant data.Prepared financial reports for all courses, including cost analysis, pricing, and budget cycles.Auditing all managerial documents such as salary, indemnity, and others.Coordinated with the accounting department to ensure accurate financial records and reconciled transactions.Resolved financial disputes raised by customer service and sales teams, maintaining business integrity.Ensured the validity and accuracy of business reports through meticulous review and analysis.Developed and implemented a sales plan to achieve company sales targets.Detailed sales action plans on a monthly, quarterly, and annual basis to drive target achievement.Contributed to the development of marketing plans and strategies, managing budgets effectively.Stayed updated on industry trends and participated in educational opportunities and professional networks.

• 

  FEDEXKINKO'S KUWAIT

  • Kuwait

  • Branch Manager/Projects Supervisor

    • Jun 2004 - Oct 2010
    • Kuwait

    Oversaw the performance and development of 18 team members across two branches, ensuring smooth workflow and efficient resource allocation.Successfully achieved business targets and implemented strategic plans to drive growth. Developed and executed sales plans, consistently meeting monthly, quarterly, and annual sales targets.Implemented innovative procedures and policies to enhance company practices, workflow, and organizational structure.Led project planning and development initiatives, ensuring timely and successful completion.Managed high-volume orders, ensuring on-time delivery and meeting customer expectations.Supervised the installation of exhibition stands, ensuring quality and timely execution.Monitored inventory control to optimize stock levels and minimize waste.Provided comprehensive training to new team members on copiers, printers, finishing machines, and point-of-sale systems.Acted as backup support at the front counter, ensuring smooth customer service operations.Ensured the validity and accuracy of business reports through meticulous analysis and attention to detail.Created business reports, designed graphics for projects, and prepared presentations.Consistently achieved targets and executed plans effectively.Conducted training sessions on digital and analog B/W & color machines, as well as large format printers.Managed cash close-outs and bank deposits with precision and accuracy.

• 

  Al-Oscar Europe General Trading & Contracting Co.

  • Kuwait

  • Operation Supervisor

    • Nov 1999 - Jun 2004
    • Kuwait

    • Creating Business reports. • Graphic designer for projects. • Creating Presentations reports. • Achieving Targets and plans. • Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals• Set up sales plan in order to archive sales target required by the company. Detailing sales action plan to ensure that the target will be achieved on a monthly, quarterly and annual basis.• Training on digital and analog B/W & color Machines and large format printers. • Cash close out and bank deposit. • Validity of business reports. • Training new members hired on copiers, printers, finishing machine and POS. • Front counter backup.