Experience

• 

  Innomar Strategies

  • Canada
  • Pharmaceutical Manufacturing
  • 700 & Above Employee

  • Senior Director, Learning & Performance

    • May 2024 - Present

    Responsible for establishing and leading dynamic learning, growth and performance strategies including corporate training, translation, call quality and reimbursement support and coaching

  • Director, Learning & Performance

    • Mar 2018 - Present

    Overseeing the development of innovative learning experiences for the organization's employees. Responsible to implement the call monitoring and coaching program to enhance customer service skills providing an optimal experience to our customers.Managing the swat team to address internal company workload needs while providing a learning and growth opportunity to employees while supporting their career development.Overseeing the translation function to support internal departments as well as our customers' needs.

  • Senior Manager, Learning & Performance

    • Feb 2014 - Mar 2018

    Responsible for development and implementation of programs, clients and skills training including e-modules creation using primarily Articulate software. Management of company-wide web-based Learning Portal and eQMS system (Training via MasterControl).Responsible for call quality monitoring group, special teams and translations.

  • Senior Manager, Internal Operations

    • Mar 2007 - Feb 2014

    Responsible mainly for contract management, process improvement, project management, operations management, quality control and training.

  • Program Manager

    • Aug 2005 - Mar 2007

    Overseeing and managing various patient support programs including staff management, client interactions and overall program performance.

• 

  Cabinet Bélanger

  • Lawyer

    • May 2003 - May 2004

    Practice corporate & commercial law.