Experience

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  The Solution Consulting FZCO

  • Dubai, United Arab Emirates

  • Senior Consultant

    • Jan 2024 - Present
    • Dubai, United Arab Emirates

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  HCL Technologies

  • Mumbai, Maharashtra, India

  • Senior Consultant

    • Jul 2020 - Nov 2023
    • Mumbai, Maharashtra, India

     Work closely with internal and external stakeholders, SME’s, testing team under Agile methodology. Lead from front and support cross functional & testing team with day to day obstacles in SCRUM meeting. Lead QAT/UAT teams in testing scenarios and application requirement outcomes. Configuring relationships with OOB entities and custom entities as per business structure. Creating Views, Dashboards, Fields, Business Rules, Business Process Flow, Workflow as per business needs. Managing User Stories in JIRA.  Using Agile Methodology & Scrum Framework implemented Azure DevOps for Adoption & Sustainment. Create training documents and presentation as per client requirements.

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  LTI - Larsen & Toubro Infotech

  • Navi Mumbai

  • Associate Consultant

    • Nov 2017 - Jul 2020
    • Navi Mumbai

     Maintained the clients CRM Server in EMEA and APAC Region. Checked if the integration is working correctly and data is created in CRM via AX, also if the workflows are running without failures. Facilitated and ran workshops and interviews for requirement gathering and write user stories and acceptance criteria’s in Azure DevOps, building strong relationships with internal and external stakeholders. Provided solution if the requirement can be met using Out of The Box functionality. Testing the User Stories before release deployment. Provided training to end users on new features or changes that have been done in CRM. Provided technical support to end users for CRM and Click Dimensions marketing tool across EMEA, ASIAP & North America in over 40 countries. Mentoring new hires in the team.

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  PowerObjects

  • Madurai, Tamil Nadu, India

  • Senior Consultant

    • May 2017 - Oct 2017
    • Madurai, Tamil Nadu, India

     Managing, Creating, Importing and Exporting Managed & Unmanaged solutions. Working with Data migration, Imports, Reports, Workflows, Business Process Flows, Business Rules and Dialogs. Configuring Microsoft Dynamics CRM for Outlook as well as synchronizing with MS CRM online and working in the offline mode. Configuration of E-mail Router and Server-Side Synchronization.

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  Wipro LTD

  • Mumbai Area, India

  • Support Engineer | Microsoft Dynamics CRM 2011, 2013, 2015, 2016 Online Technical Support

    • Nov 2011 - Oct 2016
    • Mumbai Area, India

     Managed a team of 9 consultants. Mentored and Coached new Team Members. Helped team to meet their daily tasks. Handled Escalations from external stakeholders. Managed the Administration of CRM Online. Configurations of Entities, Forms, Business Units, Users, Permissions, Security Roles, Field Security, Workflows, Business Process Flows, Business Rules in Microsoft CRM 2013 Online. Managing, Creating, Importing and Exporting Managed & Unmanaged solutions. Configuring Microsoft Dynamics CRM Client for Outlook and Email Router. Working with Data migration, Imports and Reports.

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  Sutherland

  • Mumbai Area, India

  • Senior Technical Support Executive

    • Sep 2008 - Jul 2011
    • Mumbai Area, India

    Trouble shooting technical issues for Dell customers across North America.End to End hardware knowledge of Dell Desktops. (Dimension Desktops)Have handled cases where by I provided one stop solution for crashed systems, offering data back up solutions over the phone.Taking dialer generated calls and inbound calls.Adhering to the SLA’s and compliance.Contributing to the team briefing with innovative ideas.

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  Qveda Interactive Design

  • Mumbai Area, India

  • ASP.Net Programmer

    • Dec 2007 - May 2008
    • Mumbai Area, India

    Liaising and working closely with the project head for the following projects.Have been instrumental in driving the project within due dates. Glenmark LMS System (Admin Module)Worked on the admin module of the Glenmark Learning Management System. The module was created for Administration use, where in the focus was on data Add/Modify/Delete, such as adding a new user, modifying and deleting. It was created using ASP and SQL Server 2000.Art Gallerycreated an art gallery for a client using ASP and MS Access as database. The images and the data of the artist used the website were dynamically retrieved from the database. (www.qveda.com/mohankhare)Cipla LMS System (Admin Module)Worked on the admin module of the Cipla Learning Management System. The module was created for Administration use, where in the focus was on data Add/Modify/Delete, such as adding a new user, modifying and deleting. It was created using ASP.Net/C# and SQL Server 2000.

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  Stream International

  • Mumbai Area, India

  • Senior Technical Support Executive

    • Apr 2007 - Dec 2007
    • Mumbai Area, India

    Had the opportunity to work with both Dell technical support and customer support.Troubleshooting technical issues for Dell Customers across North America.End to End hardware knowledge of Dell Desktops.Have handled cases where by I provided one stop solution for crashed systems, offering data back up solutions over the phone.Taking dialer generated calls and inbound calls.Adhering to the SLA’s and compliance.

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  Wipro BPS

  • Mumbai Area, India

  • Technical Support Engineer

    • Feb 2006 - Feb 2007
    • Mumbai Area, India

    Had the opportunity to work with both Dell technical support and customer support.Troubleshooting technical issues for Dell Customers across North America.End to End hardware knowledge of Dell Desktops.Have handled cases where by I provided one stop solution for crashed systems, offering data back up solutions over the phone.Taking dialer generated calls and inbound calls.Adhering to the SLA’s and compliance.