Experience

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  Knack Global

  • India
  • Hospitals and Health Care
  • 700 & Above Employee

  • Director of Training

    • Jun 2024 - Present

  • Sr. Training Manager

    • Sep 2022 - Jun 2024

  • Training Manager

    • Feb 2017 - Sep 2022

    Expertise in Training on Soft skills, Behavioral skills, and Team Building & Handling, Interpersonal skills, Work Ethics, Leadership, & Motivational activities, Cross Cultural awareness, Work Life Balance customized with focus training and remedial training for the on floor and the new joiners. Design and execute Curriculum for Process training and Soft skills, Behavioral skills etc. as per the requirement. Training Need Analysis for different departments and working hand in hand with operations in designing the training modules and launch of training programs for various newly initiated projects. Identification of Organizational interventions i.e., suite of programs targeted at various constituents by Integrating with Functional Training Plans. Designing Training Calendar and communication of the same to relevant stakeholders. Defining the training framework in terms of processes, overall design, delivery mode, development standards, review guidelines, and quality assurance. Managing the Training team and framing of the training plan as per the training need analysis of the employees. Developing and customizing the various modules related to the US Health care Medical billing and implementation of various tools for the various training programs. Conducted the ‘Train the Trainer’ program for various trainers on different domains after the IJP process. Conducting the Employee Feedback session along with the Mentor to gauge the performance monthly. Create the repair program for the employees who are underperforming. Creating the bridge between the employer and the employee by conducting monthly feedback meeting. Conducting brown bag sessions of the employees with the Director. Conducting knowledge dipsticks and quiz platforms related to the process.

  • Assistant Manager Training

    • Feb 2014 - Feb 2017

  • Lead Trainer

    • Feb 2012 - Jan 2014

    Roles & ResponsibilitiesExpertise in Training on Soft skill, Behavioural skills, Team Building & Motivational activities customized with focus training and remedial training.Design and execute Curriculum for Soft skills, Behavioural skills etc. in Communication training module.Identifying training needs for different departments and working hand in hand with operations in designing the training modules.Identification of Organizational interventions i.e., suite of programs targeted at various constituents by Integrating with Functional Training Plans.Preparation of planned Training Calendar and communication of the same to relevant stakeholders.Defining the training framework in terms of processes, overall design, delivery mode, development standards, review guidelines, and quality assurance.Managing the Training team and framing of the training plan as per the training need analysis of the employees.Developing and customizing the various modules related to the US Health care Medical billing and implementation of various tools for the various training programs.Certification for the new Joiners

• 

  Taaleem India

  • Training Specialist

    • Jan 2011 - Sep 2011

    Participated in various cross-functional projectsColleges like LPU, MMU, Baddi University, Baba Farid, BGIET, SVIET, Guru Nanak Institute etc. Corporate and Behavioral Trainings for Dell, Quark, HDFC Bank, Meritech and GEI

• 

  Chitkara University

  • Lecturer and Coordinator

    • Feb 2009 - Nov 2010

    Handled the team as the Course Coordinator.Co- authored the ESL books.Conducted various colloquiums for the MBA batches.Conducted trainings at various institutes and colleges for soft skills.Conducted workshops on the modules of power dressing, interview skills, interpersonal skills, personality development, communication skills and body language.Designed modules and presentations for the soft skills program and placement module; Roles & ResponsibilitiesHandled the tasks of updating daily logs with site-specific informationGenerated clear and precise reports for system documentation

• 

  Dell International Services

  • Senior Customer Service Executive

    • Jun 2008 - Feb 2009

• 

  ICICI Prudential Life Insurance Company Limited

  • Jammu Area, India

  • Product Trainer

    • Feb 2004 - Apr 2008
    • Jammu Area, India

    ICICI Prudential Life Insurance | Financial Advisor and Product TrainerSeptember; Roles & ResponsibilitiesHandled the tasks of providing business to the team with the weekly targets.Investment, life Insurance and corporate Insurance.Handled the team of co-advisors.Presentations for the Business Development.Process and Product training to the new employees.Launching of various products.