Experience

• 

  Rentokil Terminix

  • United States

  • Operations Manager

    • Oct 2023 - Present
    • United States

• 

  Central Garden & Pet

  • United States
  • Manufacturing
  • 700 & Above Employee

  • Marketing Administrative Assistant

    • Sep 2020 - Sep 2023

    Managed 6 executives calendars, travel and expenses. Coordinated and negotiated daily with other admins as well as internal employees and external vendors on meeting dates times and adjustments as needed. Travel arrangements as needed and I was responsible for the monthly expense reports.

  • Equine Administrative Assistant - Trade Marketing

    • Sep 2014 - Sep 2020

    Responsible for preparing all sale sheets for booking programs, quarterly programs, regular programs and new product launches on a tight time schedule, making adjustments and corrections on a quick turn around; maintained internal website with current product labels and images for sales team; Advanced Adobe Photoshop and Illustrator training skills for creative sales sheets and tradeshow material; created branded tradeshow materials as needed/ requested by the tradeshow Manager; created sales materials as requested by the sales team - used for open houses, sponsorships, ads; updated Vablet with all information needed by sales team, as well as maintaining product and creative information to be accessed by customers; Processed all credits from customers; developed sheets that will make the credit /deduction process clear to both sales and accounting; created a more user friendly tracker will ensure that sales is getting the most current information in a timely manner, updating daily- helping with communications between sales and equine credits.

• 

  Z Tags North America

  • Phoenix, Arizona Area

  • Customer Service Rep

    • May 2009 - Sep 2014
    • Phoenix, Arizona Area

    Responsibilities: Provide livestock identification customers with a knowledgeable and efficient source of information and support; maintain effective working relationships with distribution partners and sales representatives, retailers, veterinarians, consumers and co-workers; demonstrate proficiency with the Z Tags systems (M.Y.O.B., Corel and SAP) to enter and customize orders; generate sales documents, including standard and pro forma invoices, utilizing multiple sales terms and discounts, for M.Y.O.B. software; research orders to ensure accuracy and efficient processing; manage Hot Stamp Machine program, tracking and maintaining machines in feed yards; support sales and marketing in program execution, projects and daily activities; create bills and customer invoices for third party vendors; assist in handling Accounts Payable and Accounts Receivable from Distributors.Accomplishments:• Created database to track all hot stamp machines, repairs and other information on machines and feed yards, making up-to-date information available for all field and office employees; by tracking equipment location, accessories, repairs and service, Z Tags avoided unnecessary purchases of new equipment, saving the company significant replacement costs;• Handle orders and documentation through Amazon Vendor Central, from order receipt and confirmation through invoice;• Cross trained to handle Accounts Payable, Accounts Receivable and Invoicing.

• 

  Central Life Sciences

  • Phoenix, AZ

  • Customer Service Supervisor

    • Aug 2006 - May 2009
    • Phoenix, AZ

    Responsibilities: Managed customer information for Central Life Sciences location, overseeing entry into the Master Data customer database; identified policies, procedures and tasks requiring modification, documentation and process improvement; created and updated the electronic Standard Operating Procedure (SOP) Master; ensured involvement and input throughout the organization to ensure team environment; developed individual performance measurements for team members and created reporting necessary to track quarterly performance against goals; ensured Personal Development Program training goal milestones were met; organized and participated in department new employee orientation; processed customer orders, credits and debit memos.Accomplishments: • Assisted with transition from Midwest warehouse to Phoenix Corporate Office, including customer issues; trained co-workers;• Suggested and implemented change to assigned accounts, allowing Customer Service Representatives to build relationships and provide customized service;• Streamlined existing processes for improvement;• Developed and presented training sessions with appropriate Standard Operating Procedures and training materials; coordinated and developed all training requirements, tools, feedback sessions and monitored requirements, resulting in consistency in implementation and accuracy; • Developed a controlled document process to insure updated training manual;• Coordinated cross-training program for customer service, marketing services and transportation; • Partnered with department TQM Leader to develop front-end benchmarks for quality reviews.

• 

  Farnam Companies

  • Phoenix, Arizona Area

  • Equipment Sales / Pet Sales Service

    • May 2003 - Aug 2006
    • Phoenix, Arizona Area

    Responsibilities: Performed data entry and verification of orders, pricing, shipping information and program specials for distributors and end users; performed customer account maintenance including credits, debits and returns; created yearly catalogs for customer use; maintained third party vendor relations to ensure participation in yearly catalog and continuing our efforts to provide quality equipment to our customers throughout the year.

• 

  Water Conservation Management Program (WCMP)

  • Buckeye, AZ

  • Irrigation Specialist, Team Lead

    • Feb 1998 - Apr 2003
    • Buckeye, AZ

    Responsibilities:Scheduled appointments with farmers and ranchers to conduct irrigation tests on their fields to determine water usage; analyzed the information to determine if the Producers can conserve water; created an informative report for Producers with suggestions on water usage, conservation, additional information on the efficiency of their irrigation, and helped to implement the conservation procedures if needed; provided the reports to the Bureau of Reclamation to aid the Producers in receiving assistance from the National Resource Conservation Districts for conservation improvements to their farms.