Experience

• 

  Procom

  • Toronto, Ontario, Canada

  • Client Services Coordinator

    • Nov 2020 - Present
    • Toronto, Ontario, Canada

    - Take accountability for performing all consultant and client administrative procedures to support the contractor onboarding and active contractor management processes- Interact regularly with Client and Consultant stakeholders in a warm, courteous and professional manner- Support a positive experience for Client and Consultant Stakeholders as a first point of contact for typical interactions, including user coaching, problem resolution, billing/payment oversight, and issues management for Client(s)- Possess an expert-level understanding of Procom’s Contractor Management business rules processes and guidelines, and ensure compliance across all tasks and interactions

• 

  Groupe Roullier

  • Saint-Malo Area, France

  • New Business Developer - Food industry

    • May 2017 - Nov 2017
    • Saint-Malo Area, France

    - Market research: macro and micro economic analysis; thorough study of key players (prospects, distribution channel, events) on different markets, examining potential partners, as well as the administrative and regulatory formalities specific to the implementation of our products.- Market entry strategy development: design entry options for a new market.- Establishing relations with prospects to promote the products and initiate a commercial approach.- La réalisation d'études de marché : recueil de l'ensemble des informations macro et microéconomiques, des différents intervenants clés (prospects, manifestations, colloques) sur nos différents marchés, des partenaires potentiels, ainsi que des formalités administratives & réglementaires propres à l'implantation de nos produits sur ces marchés.- L'élaboration de la stratégie d'entrée sur le marché.- La mise en place une démarche de prospection auprès de ces interlocuteurs prospects et partenaires, afin de promouvoir nos produits et amorcer une démarche commerciale.

• 

  IGR-IAE Rennes

  • Rennes Area, France

  • Mba Graduate

    • Sep 2016 - Oct 2017
    • Rennes Area, France

• 

  Royal LePage

  • Montreal, Quebec

  • Real Estate Assistant for Amy Assaad -TOP 1% REALTOR IN CANADA

    • Mar 2012 - Aug 2013
    • Montreal, Quebec

    - Process contracts and proposals: residential and commercial properties, purchase and sales - Website maintenance, MLS listings, property showings- Marketing: creation of weekly brochures, flyers; event planning- Customer service- Traitement des contrats et des propositions: propriétés résidentielles et commerciales, achat et vente- Maintenance du site, listes de MLS, l'exposition des propriétés- Marketing: la création des brochures et dépliants hebdomadaires; la planification d'événements- Service à la clientèle

• 

  Erdem-Och LLC ( Retail - Restauration)

  • Ulaanbaatar, Mongolia

  • Operational manager

    • Apr 2009 - Sep 2010
    • Ulaanbaatar, Mongolia

    - Assist supervisor with daily operations of the supermarket and restaurant- Inventory control, process invoices, issue payments- Hire and supervise staff- Assister le superviseur aux opérations quotidiennes du supermarché et du restaurant- Traitement des factures, des paiements; contrôle d'inventaire- Embaucher et superviser le personnel

• 

  Culture International Club

  • Tokyo, Japan

  • Administrator, Teacher

    • Apr 2008 - Dec 2008
    • Tokyo, Japan

    - Develop courses and design the curriculum, teach English- Coordinate timetables and classes- Conduct billing activities- Create monthly brochures for existing and potential clients- Élaborer des programmes et cours; enseigner l'anglais- Coordonner les horaires et les cours- Mener des activités de facturation- Créer des brochures mensuelles pour les clients existants et potentiels