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Amar Cs

Process Excellence at CRED
Intro Book
Expert in customer experience and digital transformation with process excellence skills.
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Location
Bengaluru, Karnataka, India, IN
Languages
  • English -
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Bio

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Amar Cs is a seasoned professional with expertise in process excellence, customer experience, and digital transformation. He has led efforts in reengineering customer experience management and contact center business processes, and has experience in AI, data intelligence, and customer journey management. Amar holds an MBA in Retail Management and various certifications in AI, data science, and project management.

Credentials

  • Master of Business Administration - Retail Management
    NMIMS Global
    Jan, 2024
    - Apr, 2026
  • GPT-4 Foundations: Building AI-Powered Apps
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • SS&C Blue Prism Robotic Process Automation Professional Certificate
    SS&C Blue Prism
    Aug, 2023
    - Apr, 2026
  • Adobe Analytics Essential Training
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Data Visualization: Storytelling
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Cert Prep: Scrum Master
    LinkedIn
    Oct, 2022
    - Apr, 2026
  • Excel: Creating a Dashboard with Power Query (Office 365/Microsoft 365)
    LinkedIn
    Oct, 2022
    - Apr, 2026
  • Journey Mapping: Case Study in Action
    LinkedIn
    Jul, 2022
    - Apr, 2026
  • Salesforce Essential Training
    LinkedIn
    Jul, 2022
    - Apr, 2026
  • Project Management Foundations
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Customer Experience: Journey Mapping
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Customer Service Using AI and Machine Learning
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Python Essential Training
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Six Sigma: Green Belt
    LinkedIn
    Jun, 2021
    - Apr, 2026
  • Applied Machine Learning: Foundations
    LinkedIn
    May, 2021
    - Apr, 2026
  • Building Intelligent Chatbots on AWS
    LinkedIn
    May, 2021
    - Apr, 2026
  • Data Science Foundations: Fundamentals
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Learning Amazon Connect: Create and Manage a Contact Center
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • The Data Science of Retail, Sales, and Commerce
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Learning R
    LinkedIn
    Jan, 2021
    - Apr, 2026
  • Tableau Essential Training (2020.1)
    LinkedIn
    Dec, 2020
    - Apr, 2026
  • Operations Management Foundations
    Lynda.com
    Dec, 2018
    - Apr, 2026

Experience

  • CRED
    • Bengaluru, Karnataka, India
    • Process Excellence
      • Dec 2023 - Present
      • Bengaluru, Karnataka, India

  • Tata CLiQ
    • Mumbai, Maharashtra, India
    • Customer Journey Manager
      • May 2022 - Nov 2023
      • Mumbai, Maharashtra, India

      Our mission is to drive Digital Transformation in Customer Experience and Journey. Using AI and Data Intelligence, we analyze Customer Satisfaction in real-time, identify root problems, and implement effective solutions to enhance CX.

  • Arvind Fashions Limited
    • Bangalore Urban, Karnataka, India
    • CX Manager
      • Oct 2021 - May 2022
      • Bangalore Urban, Karnataka, India

      Extract insights from the customer journey and utilize them to enhance Customer Experience and Service Delivery through process excellence and technology integration.

  • AJIO.com
    • India
    • Retail
    • 700 & Above Employee
    • Manager - Process Excellence
      • Apr 2021 - Oct 2021

      As a Process Excellence Manager, lead efforts in reengineering Customer Experience Management and Contact Center business processes to consistently deliver exceptional experiences to every individual customer.

    • Deputy Manager - Process Excellence
      • Oct 2016 - Apr 2021

      Responsible for overseeing both strategic and operational aspects of Customer Experience, Customer Journey, and Contact Center management.

  • Myntra
    • Bengaluru Area, India
    • Project Lead - CX projects
      • Apr 2013 - Oct 2016
      • Bengaluru Area, India

      Leading Core Customer Experience Projects End to End from Structuring, Planning, BD and Operations.

  • Deccan Hydraulics Pvt Ltd
    • Bangarpet
    • Data Maintenance and Analytic - SAP
      • Aug 2010 - Apr 2013
      • Bangarpet

      Handled Projects pertaining to SAP Master Data Maintenance and Knowledge Base Creation. Lead Lean Project in SAP Support Function.

Education

  • 2022 - 2023
    NMIMS Global
    Master of Business Administration - MBA, Retail Management
  • 2017 - 2020
    Sikkim Manipal University - Distance Education
    Bachelor of Business Administration - BBA, Retail Management

Suggested Services

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Industry Focus. “Financial Services”

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