Experience

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  ESP Personnel

  • Thousand Palms, California, United States

  • Senior Placement Director

    • Feb 2020 - Mar 2023
    • Thousand Palms, California, United States

    Source, recruit, evaluate and connect qualified nursing candidates with their preferred hospitals on travel contracts.Train and coordinate a team of 5 Recruiters/Placement Managers to ensure top speed of high quality candidates are flowing through the pipeline within the company goal of 7 days from prospect to full-filed employee.Communication of daily metrics to ensure team stays above-standard in all KPIs.Encourage and build a positive environment for all members of my recruitment team while creating a healthy competitive environment where each achieve their daily, weekly and quarterly goals.Build strategic partnerships with client companies and help them fill critical licensed nursing roles within their hospitals, place qualified candidates in their ideal positions for short term or annual contracts.Manage book of business over 50 hospitals across the US and 70+ nurses and ensure all are kept within Annual Joint Commission compliance.

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  Too Pretty

  • Encinitas, California

  • Brand Ambassador

    • Nov 2015 - Feb 2021
    • Encinitas, California

    Empowering women and young girls to be anything they desire through representation of a Brand that promotes these goals.

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  Emerald Desert RV Resort

  • Palm Desert, California

  • General Manager

    • Nov 2017 - Feb 2020
    • Palm Desert, California

    Ensured customers receive a high level of service consistent with the Company's Customer Service philosophy.Worked with the marketing department to increase revenue, occupancy and to further promote the Resorts' brand.Increased revenue and decreased expenses by 6% Year over year.Coordinated team member selection, training and development and ensures all team members comply with appropriate policies and operational procedures. With a 90% employee retention rate.Responsible for adapting schedules to business volume. Reviews operating schedules for all departments on a weekly basis to optimize productivity and guest service.Conducted weekly property walk through and delegated follow-up appropriately. Collaborates with the Executive Team to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction.Held an active role in preparation of annual operating budget.Monitored performance in relation to operating budgets and prepared monthly P&L variance reports.Development of activity calendar to ensure the activities department operates within budget and remained in line with luxury standards.

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  Hotel Investment Group

  • General Manager

    • Apr 2017 - Nov 2017

    Managed the Holiday Inn Express San Diego, Hotel Iris, Hotel V (San Francisco)Reporting directly to the Chief Operating Officer, providing guidance to impacting the successful operations and overall improvements in areas of guest relations, daily analysis, accounting, training, revenue management. Ensuring smooth transitions within the hotel.

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  Holiday Inn Express & Comfort Suites

  • San Diego, California

  • General Manager

    • Apr 2016 - Apr 2017
    • San Diego, California

    • Assisting the General Manager with the overall performance of the hotel's operations• Overseeing Front Office Department to achieve and maintain high level of service• Acting as Manager on Duty when General Manager is not at the property• Assisting General Manager with empowering all associates to maximize their performance• Working with Sales Department to help hotel meet sales and revenue goals• Working with General Manager/Sales Department on overall Revenue Management strategy• Manage online digital presence through review sites i.e. TripAdvisor, OTAs, etc.• Working with General Manager on Cost Control strategies • Assisting the General Manager with the hiring process of new associates • Other departments managed include Accounting and Human Resources

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  AirTek Indoor Air Solutions

  • San Diego

  • Office Manager

    • May 2015 - Apr 2016
    • San Diego

    • Oversees and manages sales staff, office staff and labor staff daily schedules and activities. • Manages attendance for sales, marketing, office and labor departments.• Provides leadership, adhere to and enforce company policies and procedures.• Answers the office phones and route phone calls appropriately.• Compiles next day job folders for Labor Superintendents, and break down job folders.• Completes and submits close-out packages/documentation to customers in a timely manner.• Coordinates travel requests for sales, labor and marketing staff• Coordinates per-diem requests for sales, labor and marketing staff.• Orders office materials and supplies. • Assigns proposal/job numbers.• Interacts with customers and support the Labor Department as needed, i.e. scheduling, folder completion, etc. for field.• Handles customer requests; problems and complaints.• Will process customers’ billing in Timberline system.• Schedules job walks, inspections and work related appointments for sales, labor andmarketing staff.• Assists in Writing proposals and contracts for sales staff as needed. Pertains to high level sales personnel only. • Processes weekly time cards for office support and field technicians.• Schedules, monitors and maintains current and future jobs.• Supervises day to day department activities.• Ensures that scheduled job testing follow-ups - survey calls to customer are performed. • Provides routing performance evaluations on direct reports to General Manager.• Accountable for feedback on lack of performance from Office Staff, Labor Superintendents and Sales Staff.• Accountable for interfacing with General Manager on department issues and concerns.• Complies with OSHA and AQMD laws and regulations.• Provides professional, tactful and friendly customer service to vendors, customers and office support staff.•Maintains professional and technical knowledge by attending educational workshops and required software training courses.

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  FreedomVoice

  • Encinitas

  • Customer Care Project Administrator (previously Administrative Recruiting Assistant)

    • Jul 2014 - Mar 2015
    • Encinitas

    Project Administrator Responsibilities:• Collect and capture information needed at any point in the life cycle of a project.• Create and maintain project schedules and task lists.• Report on project status in regular weekly updates.• Discover projects and tasks that add value and efficiency to the internal processes of the organization.• Assist project owners in planning projects to facilitate success, and unblocking projects when they get stuck.Notable Projects:• Implementation and creation of Standard Operating Procedures for Customer Care Representatives. • Creation of customer facing "How To" guides.• Creation/Screen Captures, Casting, and Editing for Customer Facing online tutorials. • Project Manager for Firmware Upgrades on top partners Polycom Soundpoint phones. Recruiting/Administrative Responsibilities include:• Employee hiring including, creating job profiles, screening candidates, coordinating interview process including creation of Hiring Manual.• Attend and facilitate all job fair needs for FreedomVoice.• Liaison to large contractor Endeavor regarding compensation.• Development and execution of reseller satisfaction survey.• Accounting for small business, including accounts receivables and payables, maintenance of general ledger.• Acted as Executive Assistant to CEO for requests and daily duties.

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  Sansay, Inc.

  • Executive Assistant & Marketing Coordinator

    • Jul 2013 - May 2014

    External Relationship Management: • Act as the external contact point, providing phone support, screening and follow-up on phone calls and voicemails. • Make high level contacts of a sensitive nature inside and outside the company. • Manage mail and follow-up. Handle highly confidential and sensitive information. • Ensure timely preparation of materials for meetings; take notes for meetings. • Coordinate both on and off-site meetings with staff and clients - travel planning, site selection/prep, menus, and meeting attendee logistics. • Acts as an initial point-of-contact with executives, staff and business clients. • Function as concierge for visiting clients and staff Administrative Functions: • Performs full administrative support both professionally and personally. • Calendar Management- Plan, prioritize and manage CEO’s daily schedule; provide supporting information and materials for day's events, confirm and arrange appointments. • Coordinate both on and off-site meetings with staff and clients - travel planning, site selection/prep, menus, and meeting attendee logistics. • Anticipate and plan ahead for weekly events/meetings, project progression and deadlines in the CEO's agenda. • Travel Coordination both Domestic & International - Design and implement travel plans, scheduling flights, hotels, car rental, and ground transportation Maintain and manage CEO's contacts and various mailing lists Provide small and large project planning

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  The Bridges Club of Rancho Santa Fe

  • Rancho Santa Fe, CA

  • Snack Bar Manager (previous Fine Dining Server)

    • Mar 2012 - Jul 2013
    • Rancho Santa Fe, CA

    • Provided a pleasant and warm service atmosphere in which to allow members and guests, to enjoy a meal in a timely manner. • Prepared specialty drinks as requested • Assisted members with wine pairings in a knowledgeable fashion. • Skillfully anticipated members needs.• Prepared casual dining menu items within the scope of The Bridges Clubs recipes and standards. Including execution and preparation of cold and hot stations simultaneously. • Maintained a clean and sanitary work station along with solely completing all of the departments ordering, stocking, management, opening and closing procedures, and all billing for each day appropriately. • Implemented new menu and style of Snack Bar working directly with Executive Chef. • Reporting and providing accurate feedback from the members, thus ensuring menu suites the club.

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  California Construction Resolutions LLC

  • Director Of Operations

    • Aug 2011 - Jul 2013

    • Managed and increased the effectiveness and efficiency of support services, through improvements to each function as well as coordination and communication between support and business functions. • Played a significant role in short and long term organizational planning and strategy as a member of the management team, in the office and out in the field, including an initiative geared toward operational excellence. • Oversaw financial management, planning, systems and controls in 4 California offices. • Management of company budget in coordination with company owner and CEO. • Invoicing and funding sources, including calculation of completed units of service. • Payroll management, including tabulation of accrued employee benefits.

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  Bullpen Bar & Grill

  • Encinitas, CA

  • Assistant Manager

    • Sep 2008 - Sep 2011
    • Encinitas, CA

    • Trained new waiters and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols• Monitored dining room to ensure optimal guest experience.• Provided exceptional service to all guests and exceeded expectations• Assisted guests with making menu choices in an informative and helpful manner. • Effectively communicated with kitchen staff regarding customers allergies, dietary needs, and special requests.• Delivered exceptional, fast and friendly service• Created and made specialty cocktails to suit all guests alcoholic needs.

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  Embassy Suites

  • Director Of Human Resources

    • Mar 2006 - Jun 2008

    • Coordinated the hiring of the most qualified applicants consistent with the hotel’s commitment to excellence. • Promoted a safe work environment for employees and managers ensuring compliance with OSHA. • Processed and updated all workmen’s compensation and unemployment claims• Processed payroll on ADP/Quickview systems for 400 employees. • Ensured all new employees were processed correctly and oriented to hotel policies, procedures, and benefits.

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  JW Marriott Desert Springs Resort & Spa

  • Palm Desert

  • Catering Assistant & Event Planner

    • Mar 2005 - Mar 2006
    • Palm Desert

    -Assisted in managing conferences’ food and beverage programs, as well as specialty décor and entertainment -Sell and service local events -Certified Wedding Planner -Accounts Payable-Hospitality / Customer Service