Experience

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  Miller Management, LLC - Burger King Franchisee

  • Grove City, Ohio

  • Human Resources Coordinator

    • Apr 2019 - Present
    • Grove City, Ohio

• 

  Schwebel Baking Company

  • Youngstown, Ohio

  • Human Resources Generalist

    • Dec 2017 - Apr 2019
    • Youngstown, Ohio

• 

  Kennsington Golf Club

  • Canfield, Ohio

  • Server

    • May 2016 - Dec 2017
    • Canfield, Ohio

    • Foster repeat business, making recommendations; building persuasive skills, anticipating customer needs and creating an optimal guest experience.• Prepare and serve large banquet functions of over 100 guests with quality service and hospitality.• Train and direct new staff on menu knowledge, proper procedures, service expectations, performance improvements and proper food handling.• Promote workplace continuity and teamwork ensuring on-time orders and resolving complex customer issues with emotional intellect.

• 

  Francescas Collections

  • Boardman, Ohio

  • Keyholder

    • Nov 2015 - May 2016
    • Boardman, Ohio

    • Managed staff of four to six associates with frequent communication and directed them to meet and exceed daily sales goals.• Assisted in the execution of visual merchandising standards along with proper brand recognition.• Accepted responsibility for opening and closing the store, running bank deposits, filing daily paperwork and unloading and replenishing merchandise, to promote strong sales results.• Resolved disputes with customer service in mind; remaining current on all company policies.• Helped recruit individuals, assuring a good fit with open associate positions.

• 

  Bob Evans Farms, Inc.

  • Hilliard, Ohio

  • Server

    • Mar 2014 - Jul 2015
    • Hilliard, Ohio

    • Ensured high guest check averages by recommending products and applying persuasive skills.• Worked efficiently in a fast paced environment by assisting colleagues during rush periods while maintaining exceptional guest experiences. • Initiated interaction with guests and made sure all needs were met by regularly following up with guest tables.

• 

  Buckeye Corner

  • Columbus, Ohio Area

  • Sales Associate

    • Aug 2012 - May 2014
    • Columbus, Ohio Area

    • Developed strong interpersonal skills, working with customers to identify purchasing needs and recommending additional products to enhance satisfaction. • Promoted store accounting and merchandising by conducting routine audits and cycle counts to assist the store manager.• Processed transactions through the POS system with accuracy and precision.

• 

  ULTA Beauty

  • Boardman, Ohio

  • Sales Associate

    • May 2011 - Sep 2011
    • Boardman, Ohio

    • Maintained and organized visual displays as indicated by planograms and organized end caps to enhance product visibility.• Established relationships with customers along with team members of the company for long term growth in the business.• Exceeded customer service experience by educating customers on product options.