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Bio

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Amanda Sheffer is a seasoned professional with expertise in customer service, leadership, and inventory management. She has held various roles in the beauty and healthcare industries, including stylist, customer service representative, office administrator, and supervisor of inventory control. Amanda holds a Bachelor's degree in Business Administration and Management, General from Eastern Mennonite University, and an Associate of Arts and Sciences - AAS from Blue Ridge Community College.

Experience

  • Allure Salon And Spa
    • Staunton, Virginia, United States
    • Stylist
      • Nov 2020 - Present
      • Staunton, Virginia, United States

      Provided detailed consultations with each client prior to services to ensure a customized look for men, women, and children, which included hair styling, hair cuts, perms, Brazilian blowouts, specialized color formulation and application, and detailed highlights. Contributed to the daily salon maintenance, upkeep, and team coordination by helping other stylists, participating in overall salon flow, sanitary standards, and positive team morale.

  • Prime Healthcare
    • Plano, Texas, United States
    • Customer Service/ Staff Assistant
      • May 2018 - May 2019
      • Plano, Texas, United States

      Performed call center activities that included answering phones and mail and helping multiple departments with billing projects to meet deadlines.

    • Office Administrator
      • Jun 2014 - May 2018
      • Bridgewater, VA

      Managed QuickBooks to record income and expenses, including labor costs, materials, travel, and taxes.

  • WhiteWave Foods
    • Mount Crawford, VA
    • Supervisor of Cold Storage and Inventory Control
      • Jan 2010 - May 2014
      • Mount Crawford, VA

      Managed a multi-million-dollar inventory through monthly cycle count processes and reconciliation in SAP, which included overseeing product handlers, clerks, and cycle count teams. Maintained compliance with SOX regulations and audit requirements for Warehousing and Distribution services. Engaged safety and 5S initiatives to inventory milk, resulting in million-dollar savings in shrinkage.

  • RR Donnelley (formerly Banta Packaging & Fulfillment)
    • Harrisonburg, Virginia, United States
    • Account Manager and Facility Supervisor
      • Nov 2001 - Jan 2010
      • Harrisonburg, Virginia, United States

      Oversaw a replenishment crew of 25-40 hourly product and material handlers between five departments. Performed as a Quality Control Lead and facilitated continuous improvement projects for this Warehousing and Distribution services company, which included engaging in safety and 5S initiatives.Provided account supervision and advised production teams on service level performance. Acted as the liaison between Banta and multiple customers, including Hazelden, Meredith, and K12. Provided status on specific customer activities and researched and answered customer questions. Updated customer-specific account information into the Manhattan Associates WMiSeries Warehouse Management System and trained customers in the use of the WMS system.

Education

  • 2004 - 2006
    Eastern Mennonite University
    Bachelor's degree, Business Administration and Management, General
  • Blue Ridge Community College
    Associate of Arts and Sciences - AAS

Suggested Services

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Industry Focus. “Retail”

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