Experience

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  Rags

  • United States
  • Retail Apparel and Fashion
  • 1 - 100 Employee

  • Head of Business Operations

    • Jun 2022 - Present

  • Head of CX

    • Sep 2020 - Jun 2022

  • CX

    • Jan 2020 - Sep 2020

    Working for a small company doing BIG things. RAGS is a rad children’s clothing company focusing on Fit, Fashion, and Function. We were featured in the British Vogue twice. American Vogue included us in 'What the Cool Kids Are Getting This Holiday Season: The Most Stylish Gifts for Ages 0 to Preteen.' The Huffington Post nominated us for the 'Top 15 Coolest Kid Brands in America.' In 2016 we aired on ABC's Shark Tank and were listed as one of the top 10 pitches of the season. On the show, Rags received three offers from the Sharks. Shortly after that, we were featured multiple times in Forbes Magazine and have since been featured in US Weekly, Pop Sugar, Brit + Co, and more.

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  SiteQuest Technologies

  • Business Development

    • Nov 2018 - Present

    We have over 15 years of experience in providing leading-edge compliance and supervision applications and website solutions for the financial industry. Innovative compliance partnerships are behind everything we do here at SiteQuest Compliance.OUR MISSION - Our job at SiteQuest Compliance is to make the duties and responsibilities of the compliance supervisor easier and more efficient by providing user-friendly applications to help your financial firm stay compliant in the ever-changing online world.OUR VALUES - As a company, and as individuals, we value integrity, honesty, personal excellence, continual improvement, and innovation. We are committed to our customers and partners and have a passion to be the industry leader in compliance applications.We know and understand the ever-increasing challenges of compliance with your supervision and website monitoring. We provide robust applications that assist you in your compliance and documenting efforts.Our Compliance Suite of Applications Include: EAGLE EYE - Our Eagle Eye application is the leading-edge solution to help you discover your advisors’ online footprint. Designed with built-in intelligence that searches the internet and sifts through the clutter bringing only the most relevant results to your attention. The automated documentation and reports feature provides everything you need allowing you to address issues before they are brought to your attention by a regulator.SQWATCHER – SQWatcher stands for our SiteQuest "Watcher'​. Our innovative application with "smart crawl technology"​ traverses up and down your website(s) each day looking for changes, creating an inventory of your site as it goes, while analyzing it along the way. With SQWatcher, you have a technology partner that is built to support your site, knowing that it’s being archived with tools that can alert you if there is a problem.

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  BambooHR

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • Business Development

    • Nov 2018 - Nov 2019

  • Strategic Partnerships - Integration Partners

    • Mar 2017 - Nov 2018

    BambooHR is a cloud-based human resources (HR) software service for small and midsize businesses. BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant tracking system (ATS) and HRIS tools to manage all aspects of the employee lifecycle.Apps Marketplace Responsibilities: • Identify and vet technology Partners who will provide a good experience to customers via integration through BambooHR's API• Onboard new Apps Marketplace Partners by answering use-case and API inquiries• Identify referral process and potential marketing initiatives• Track partner deliverables and create lead generation opportunities • Work closely with internal marketing teams and partner for go to market opportunities• Create and send quarterly lead reports • Conduct sales trainings with Partners to learn about why BambooHR is the best solution• Articulate the value proposition of the integration solution offerings to convert prospects• Close new business and foster existing customer relationships

  • Strategic Partnerships - Referral and Reseller Program

    • May 2016 - Mar 2017

    BambooHR is a cloud-based human resources (HR) software service for small and midsize businesses. BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant tracking system (ATS) and HRIS tools to manage all aspects of the employee lifecycle.Reseller Specialist Responsibilities: • Onboarded new resellers by demoing, training, and launching Partnership• Created learning and training process for new Resellers through Learning Management System• Worked closely with sales teams to train, advise, and avoid channel conflict• Worked through cross selling opportunities within the organization• Developed and maintained Partner Portal with access to product information, marketing collateral, and deal registration/activation• Trained channel partner representatives on software and address any issues that arise• Effectively managed and maintained KPI's to achieve sales targets• Worked closely with internal teams to identify retention efforts and other communications Referral Program Responsibilities: • Doubled the number of lifetime Referral Partners in 10 months• Increased company revenue by identifying and inviting new Referral Partners• Maintained referral partner commission amounts each quarter• Maintained ongoing tracking and appropriate documentation from Referral Partners• Created referral submission process and train partners on proper and accurate registration • Provided a demo to countless partners and their prospects on the BambooHR software• Created a seamless process from deal registration to lead assignment• Data mined to analyze and identify potential Partnership opportunities

  • CX

    • Sep 2015 - Aug 2016

    BambooHR is a cloud-based human resources (HR) software service for small and midsize businesses. BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant tracking system (ATS) and HRIS tools to manage all aspects of the employee lifecycle.Responsibilities: • Obtained an in-depth of knowledge of the software• Assisted customers throughout each process of the HR Cycle from PTO Accruals to Benefit Tracking• Worked side-by-side with our customers to provide creative solutions to challenging problems• Assisted Billing Team efforts in upgrading, downgrading, and retention efforts• Gathered customer's information and process to determine issues by evaluating and analyzing symptoms• Recorded and shared screenshare videos to display accurate setup for customers• Stayed current with changes and updates to software

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  OrangeSoda

  • Senior Client Care and Directory Management Representative

    • Apr 2015 - Sep 2015

    OrangeSoda helps grow businesses online by leveraging market data and years of industry insights into actionable online marketing strategies that will help acquire new customers and engage existing and referral customers.From SEO Inbound Marketing to SEM, social media marketing, reputation management, content marketing, PPC and so much more, the breadth of products and services are designed to help establish a strong online presence, drive awareness and conversions and development long-term growth and engagement with customers.Responsibilities:• Utilized SalesForce to assign and complete tasks to team members• Successfully managed directory processes and proper keyword usage• Managed a book of business with 300+ SEO accounts• Created and linked Google Analytics to platform• Suppressed incorrect directory listings to ensure accurate information• Created manual reporting for partnerships outlining directory data• Kept constant contact with Google, striving to provide successful solutions• Performed audits to initiate large monthly cost savings• Provided quick and accurate resolutions to issues• Created training documentation for multiple team processes• Provided excellent customer service to all clients and partnerships.

  • Client Care and Directories Management Representative

    • Feb 2014 - Apr 2015

    OrangeSoda helps grow businesses online by leveraging market data and years of industry insights into actionable online marketing strategies that will help acquire new customers and engage existing and referral customers.From SEO Inbound Marketing to SEM, social media marketing, reputation management, content marketing, PPC and so much more, the breadth of products and services are designed to help establish a strong online presence, drive awareness and conversions and development long-term growth and engagement with customers.Responsibilities:• Submitted business information to directories• Created and sent monthly reporting to clients to depict listing progress• Handled all white-label partnerships• Setup reverse proxies and call tracking numbers• Managed a book of business of 200-300 accounts

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  Smart Rhino Labs

  • Draper, Utah

  • Copywriter

    • Sep 2012 - Jan 2014
    • Draper, Utah

    SmartRhinoLabs helps HR professionals find talent at scale. Smart Rhino owns and operates a network of 25 job boards, but specializes in trucking and on-demand transportation. Responsibilities: • Developed new, unique concepts• Created job titles and edited web content• Wrote and edited company blog posts• Built spreadsheets for analyzing• Analyzed CPC and campaign trends• Learned basic HTML and became familiar with SEO

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  State Farm ®

  • Logan, Utah

  • Licensed Sales Representative

    • Sep 2011 - Jun 2012
    • Logan, Utah

    State Farm is a mutual company that makes its primary focus its policyholders. State Farm® Mutual Automobile Insurance Company is the parent company of several affiliates and subsidiaries that provide property and life insurance, banking products, and mutual funds. Responsibilities: • Earned Property and Casualty Insurance license • Became certified in State Farm Bank• Developed a base for long-term clients• Successfully quoted and sold insurance • Worked closely with underwriting to obtain approval• Researched and pitched insurance opportunities for existing clients• Completed coverage by delivering policy and planning for future evaluations• Created presentations to groups at company-sponsored events