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Amanda Fitzpatrick profile image

Amanda Fitzpatrick

Customer Service Executive at Plus Packaging Ltd.
Intro Book
Customer Service Professional with experience in call centers and customer experience.
  • Claim this Profile
Location
Widnes, England, United Kingdom, GB
Skills
  • Customer Service
  • Call Centers
  • Customer Satisfaction
  • Customer Experience
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Bio

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Amanda Fitzpatrick is a seasoned customer service professional with experience in call centers, customer satisfaction, and customer experience. She has held various roles, including Customer Service Executive, Customer Communications Manager, and Inventory Manager, and has worked with companies such as Plus Packaging Ltd., Hattons Model Railways Ltd., Capita, Carphone Warehouse, and Corus Hotels. She has a strong background in customer-facing roles, with experience in handling customer queries, complaints, and payments, and has developed strong communication and problem-solving skills. Amanda has also gained experience in managing teams, training new staff, and handling daily operations in fast-paced environments. She holds a GNVQ in Health and Social Care and GCSEs in various subjects.

Experience

  • Plus Packaging Ltd.
    • Liverpool, England, United Kingdom
    • Customer Service Executive
      • Mar 2024 - Present
      • Liverpool, England, United Kingdom

  • Hattons Model Railways Ltd
    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Customer Communications Manager
      • Mar 2021 - Mar 2024

    • Helpdesk
      • Aug 2017 - Mar 2024

    • Inventory Manager
      • Apr 2020 - Nov 2020

  • Capita
    • Warrington, United Kingdom
    • Customer Service Representative
      • Apr 2013 - Jun 2017
      • Warrington, United Kingdom

      • Dealing with customer queries regarding their billing accounts• Taking payments , advising customers how to manage their tariffs• Handling customer complaints and resolving• Handling customer queries and complaints via email

  • Carphone Warehouse
    • Warrington, United Kingdom
    • Customer Service
      • Nov 2005 - Apr 2013
      • Warrington, United Kingdom

      • Processing new connections for all networks• Dealing with customers payments and debt collectors • Meeting customer’s needs • Tracking deliveries for new orders for customers • Changing customers tariffs and packages and adding different bolt ons • Dealing with customers complaints • Advising on best handsets and tariffs to match the customer’s needs whilst making sure it benefits the company.• Taking payments and raising credit.• Dealing with billing queries. • Building up rapport with customers to gain their trust.• Working as part of a team of 10.• Training new starters on the four systems we worked on.• Floor walking advisors whilst the managers were currently in meetings • Training new advisors within the company

  • Corus Hotels
    • widnes, cheshire
    • bars manager
      • Dec 1995 - Sep 2005
      • widnes, cheshire

      Bar and Restaurant Manager • Running of a 100 seat Restaurant• Managing staff and rotas• Ordering of stock • Carrying out duty manager role for the hotelI moved from Restaurant manager to Bars manager to further my career, I had to deal with the daily running of a busy 60 room hotel. I dealt with the general public and hotel guests, often running weddings and other functions.

Education

  • 1995 - 1996
    Halton College
    GNVQ Health and Social Care
  • 1994 - 1995
    Sts Peter and Paul RC High School
    Health and Social Care and Early Years Provision, PASS C
  • 1989 - 1994
    Sts Fisher and More RC High School
    GCSE's, 10 GCSE’s

Suggested Services

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Industry Focus. “Packaging and Containers Manufacturing”

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