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Raphael Amaechi profile image

Raphael Amaechi

Associate at Manpower Canada
Intro Book
Seasoned data analyst with expertise in cloud computing, data analytics, and technical support.
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Location
Kitchener, Ontario, Canada, CA
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Bio

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Raphael Amaechi is a seasoned data analyst with expertise in cloud computing, data analytics, and technical support. He has worked with various companies, including Manpower Canada, A.W. Companies, Inc., and Ascelearn Digital, providing expert-level technical support and spearheading data analytics initiatives. With a postgraduate degree in Virtualization and Cloud Computing from Conestoga College and a Bachelor's Degree in Information Management Technology from Federal University of Technology Owerri Nigeria, Raphael possesses a strong educational foundation in IT and data analysis. He is certified in various areas, including Azure Administration, IT Help Desk, data analytics, Python, and more. Raphael is currently working as an Associate at Manpower Canada, where he provides expert-level technical support to customers utilizing Amazon Web Services cloud-based solutions.

Credentials

  • Azure Administration Essential Training
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • IT Help Desk for Beginners
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • Introduction to data analytics
    Coursera
    Dec, 2022
    - Apr, 2026
  • Python 101 for Data Science(PY0101EN, provided by IBM)
    IBM Skills Network
    Nov, 2022
    - Apr, 2026
  • Accelerated Jobberman Soft Skill Training
    Jobberman Nigeria
    Jun, 2022
    - Apr, 2026
  • Business Analytics with Excel
    Simplilearn
    May, 2022
    - Apr, 2026
  • Green Investments: Renewable Energy
    Asian Development Bank Institute
    May, 2022
    - Apr, 2026
  • Introduction to SQL
    DataCamp
    May, 2022
    - Apr, 2026
  • Introduction to User Experience Design
    Coursera
    May, 2022
    - Apr, 2026
  • Business Development & B2B Sales for startups- Sales Valley
    Udemy
    Aug, 2021
    - Apr, 2026
  • White Hat Hacker & Penetration Tester
    DoviLearn
    Mar, 2021
    - Apr, 2026
  • Health Safety Security and Environment Level 2
    Institute of Safety Professionals of Nigeria (ISPON)
    Feb, 2020
    - Apr, 2026
  • Graduate membership
    Computer Professionals Registration Council of Nigeria
    Dec, 2019
    - Apr, 2026
  • Introduction to Programming Using HTML and CSS
    TemplateMonster.com
    May, 2018
    - Apr, 2026
  • Wordpress Developer
    TemplateMonster.com
    May, 2018
    - Apr, 2026
  • ISC2 Candidate
    ISC2
    Nov, 2023
    - Apr, 2026

Experience

  • Manpower Canada
    • Kitchener, Ontario, Canada
    • Associate
      • Sep 2023 - Present
      • Kitchener, Ontario, Canada

  • A.W. Companies, Inc. - Predictive Index
    • United States
    • Cloud Support Specialist
      • Feb 2022 - Aug 2023
      • United States

      - Provide expert-level technical support to customers utilizing Amazon Web Services cloud-based solutions, focusing on troubleshooting and resolving complex issues related to Linux systems and cloud infrastructure.- Investigate and escalate reported issues, ensuring timely resolution by service level agreements (SLAs) to achieve high customer satisfaction.- Engage directly with customers via phone, ticketing systems, and remote sessions, demonstrating excellent communication skills to effectively address their concerns and provide solutions.- Collaborate with cross-functional teams to contribute to the development and maintenance of knowledge base articles, sharing insights and best practices to enhance customer support.- Utilize hands-on experience with virtualization, containerization, storage technologies, networking, and cloud computing to deliver comprehensive support and guidance to customers.- Demonstrate proficiency in programming fundamentals and utilize scripting languages to automate tasks and streamline processes, improving efficiency and productivity.- Actively participate in a regular weekend working rotation and possess flexibility for occasional travel as required to meet business needs.- Stay abreast of industry trends and developments, continuously expanding knowledge and skills to support the next generation of cloud solutions effectively.

  • Ascelearn Digital
    • Nigeria
    • Data Analyst
      • Sep 2021 - Jan 2022
      • Nigeria

      • Spearheaded data analytics initiatives by leveraging advanced Excel functions, such as VLOOKUP, PivotTables, and power query, to transform raw data into actionable insights, resulting in a 20% increase in data-driven decision-making across departments.• Developed interactive and visually compelling reports and dashboards using Power BI and Tableau, effectively communicating complex data trends and KPIs to senior management, resulting in improved strategic planning and a 15% reduction in reporting time.• Utilized Python for data wrangling, cleaning, and statistical analysis, automating repetitive data preprocessing tasks and reducing data preparation time by 30%.• Led cross-functional teams in identifying key performance metrics, establishing data collection methodologies, and implementing data quality measures, resulting in enhanced data accuracy and consistency.• Played a pivotal role in designing and implementing A/B tests, analyzing the impact of marketing campaigns, and providing actionable insights to optimize conversion rates, resulting in a 12% increase in ROI.• Continuously improved data analytics skills through self-guided learning and staying updated with the latest industry trends and tools, including attending online courses and webinars.• Developed and delivered training sessions on data analysis best practices, Excel, and Power BI usage to empower team members with data-driven skills, resulting in improved department-wide data literacy.

Education

  • 2023 - 2024
    Conestoga College
    Postgraduate Degree, Virtualization and cloud computing
  • 2014 - 2019
    Federal University of Technology Owerri Nigeria
    Bachelor’s Degree, INFORMATION MANAGEMENT TECHNOLOGY

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